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Kwabena G. Boakye, Victor R. Prybutok & Charles Blankson. (2016) An Integrated Model of Quality for Mass Services in the Context of the Ghanaian Retail Banking Sector. Thunderbird International Business Review 58:5, pages 425-438.
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Suppasit Sornsri. (2015) Antecedents and Consequences of Relationship Quality: An Exploratory Study on Hospitals in Thailand. SSRN Electronic Journal.
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