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Public Performance & Management Review Volume 30, 2007 - Issue 4
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Original Article

Public Sector Organizations' Use of Benchmarking Information for Performance Improvement: Theoretical Analysis and Explorative Case Studies in Dutch Water Boards

Sandra Tillema University of Groningen
Pages 496-520 | Published online: 08 Dec 2014

Citations (12)

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Read on this site (8)

Namhoon Ki. (2021) Public service motivation and government officials’ willingness to learn in public sector benchmarking process. Public Management Review 23:4, pages 610-632.
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Hanneke Gieske, Bert George, Ingmar van Meerkerk & Arwin van Buuren. (2020) Innovating and optimizing in public organizations: does more become less?. Public Management Review 22:4, pages 475-497.
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Hanneke Gieske, Ingmar van Meerkerk & Arwin van Buuren. (2019) The Impact of Innovation and Optimization on Public Sector Performance: Testing the Contribution of Connective, Ambidextrous, and Learning Capabilities. Public Performance & Management Review 42:2, pages 432-460.
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A. M. Langan, W. E. Harris, N. Barrett, C. Hamshire & C. Wibberley. (2018) Benchmarking factor selection and sensitivity: a case study with nursing courses. Studies in Higher Education 43:9, pages 1586-1596.
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Gilles Jeannot, Steven Van de Walle & Gerhard Hammerschmid. (2018) Homogeneous National Management Policies or Autonomous Choices by Administrative Units? Inter- and Intra-Country Management Tools Use Variations in European Central Government Administrations. Public Performance & Management Review 41:3, pages 497-518.
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William C. Rivenbark, Roberta Fasiello, Dale J. Roenigk & Stefano Adamo. (2017) Exploring the Relationship between Operational and Financial Indicators: The Case of Water and Sewer Utilities. International Journal of Public Administration 40:10, pages 888-895.
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RebeccaS. Ayers, JohnR. Malgeri & JeffreyE. Press. (2014) Assessing Senior Performance Councils. Public Performance & Management Review 38:1, pages 152-186.
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Sandra Tillema. (2010) Public sector benchmarking and performance improvement: what is the link and can it be improved?. Public Money & Management 30:1, pages 69-75.
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Articles from other publishers (4)

Houston Peschl, Ilyup (Ian) Sug, Emma Ripka & Sara Canizales. (2023) Combining best practices framework with benchmarking to advance principles for responsible management education (PRME) performance. The International Journal of Management Education 21:2, pages 100791.
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Dag Øivind Madsen, Kåre Slåtten & Daniel Johanson. (2017) The emergence and evolution of benchmarking: a management fashion perspective. Benchmarking: An International Journal 24:3, pages 775-805.
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D. N. Ammons & D. J. Roenigk. (2014) Benchmarking and Interorganizational Learning in Local Government. Journal of Public Administration Research and Theory 25:1, pages 309-335.
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Henk J. ter Bogt. (2008) MANAGEMENT ACCOUNTING CHANGE AND NEW PUBLIC MANAGEMENT IN LOCAL GOVERNMENT: A REASSESSMENT OF AMBITIONS AND RESULTS - AN INSTITUTIONALIST APPROACH TO ACCOUNTING CHANGE IN THE DUTCH PUBLIC SECTOR. Financial Accountability & Management 24:3, pages 209-241.
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