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Scandinavian Journal of Primary Health Care Volume 34, 2016 - Issue 1
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Research Article

Telephone triage in general practices: A written case scenario study in the Netherlands

Marleen SmitsRadboud University Medical Center, Radboud Institute for Health Sciences, Scientific Center for Quality of Health Care (IQ healthcare), Nijmegen, The Netherlands; Correspondence[email protected]
,
Suzan HanssenRadboud University Medical Center, Radboud Institute for Health Sciences, Scientific Center for Quality of Health Care (IQ healthcare), Nijmegen, The Netherlands;
,
Linda HuibersRadboud University Medical Center, Radboud Institute for Health Sciences, Scientific Center for Quality of Health Care (IQ healthcare), Nijmegen, The Netherlands; ;Research Unit for General Practice, Aarhus University, Aarhus, Denmark
&
Paul GiesenRadboud University Medical Center, Radboud Institute for Health Sciences, Scientific Center for Quality of Health Care (IQ healthcare), Nijmegen, The Netherlands;
Pages 28-36 | Received 20 Apr 2015, Accepted 12 Dec 2015, Published online: 19 Feb 2016

Citations (17)

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Bernice Engeltjes, Ageeth Rosman, Loes C M Bertens, Eveline Wouters, Doug Cronie & Fedde Scheele. (2021) Reliability of Dutch Obstetric Telephone Triage. Risk Management and Healthcare Policy 14, pages 3247-3254.
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K. Dahlgren, M. J. Holzmann, A. C. Carlsson, P. Wändell, J. Hasselström & T. Ruge. (2017) The use of a Swedish telephone medical advice service by the elderly – a population-based study. Scandinavian Journal of Primary Health Care 35:1, pages 98-104.
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Articles from other publishers (15)

Sarah Hertens, Chris Van der Mullen & Birgitte Schoenmakers. (2023) The feasibility of teleconsultations in unplanned primary care: an intervention study in Belgium, 2021. Archives of Public Health 81:1.
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Dennis Schou Graversen, Anette Fischer Pedersen, Morten Bondo Christensen, Fredrik Folke & L Huibers. (2023) Factors associated with undertriage and overtriage in telephone triage in Danish out-of-hours primary care: a natural quasi-experimental cross-sectional study of randomly selected and high-risk calls. BMJ Open 13:3, pages e064999.
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Bernice Engeltjes, Nikki van Herk, Maud Visser, Astrid van Wijk, Doug Cronie, Ageeth Rosman, Fedde Scheele & Eveline Wouters. (2023) Patients’ experiences with an obstetric telephone triage system: A qualitative study. Patient Education and Counseling 108, pages 107610.
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Tonia Gerber, Stéphanie Giezendanner & Andreas Zeller. (2022) Measuring workload of Swiss general practice: a five-yearly questionnaire-based survey on general practitioners’ self-reported working activities (2005–2020). Swiss Medical Weekly 152:2526, pages w30196.
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Daniela Rodrigues, Noemi Kreif, Kavitha Saravanakumar, Brendan Delaney, Mauricio Barahona & Erik Mayer. (2022) Formalising triage in general practice towards a more equitable, safe, and efficient allocation of resources. BMJ, pages e070757.
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Fabienne Cotte, Tobias Mueller, Stephen Gilbert, Bibiana Blümke, Jan Multmeier, Martin Christian Hirsch, Paul Wicks, Joseph Wolanski, Darja Tutschkow, Carmen Schade Brittinger, Lars Timmermann & Andreas Jerrentrup. (2022) Safety of Triage Self-assessment Using a Symptom Assessment App for Walk-in Patients in the Emergency Care Setting: Observational Prospective Cross-sectional Study. JMIR mHealth and uHealth 10:3, pages e32340.
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Birgitte Schoenmakers, Jasper Van Criekinge, Timon Boeve, Jonas Wilms, Chris Van Der Mullen & Marc Sabbe. (2021) Co-location of out of hours primary care and emergency department in Belgium: patients’ and physicians’ view. BMC Health Services Research 21:1.
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Birgitte Schoenmakers, Lukas Delmeiren, Sjors Pietermans, Marco Janssens, Chris Van Der Mullen & Marc Sabbe. (2021) The implementation of the nationwide out-of-hours phone number 1733 in Belgium: analysis of efficiency and safety. Primary Health Care Research & Development 22.
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D. S. Graversen, M. B. Christensen, A. F. Pedersen, A. H. Carlsen, F. Bro, H. C. Christensen, C. H. Vestergaard & L. Huibers. (2020) Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls. BMC Family Practice 21:1.
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Stefan Morreel, Hilde Philips, Annelies Colliers & Veronique Verhoeven. (2020) Performance of a new guideline for telephone triage in out-of-hours services in Belgium: A pilot study using simulated patients. Health Services Management Research 33:4, pages 166-171.
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Catharina Roth, Amanda Breckner, Jan Paulus & Michel Wensing. (2020) Implementation of a Standardized Initial Assessment for Demand Management in Outpatient Emergency Care in Germany: Early Qualitative Process Evaluation. JMIR Formative Research 4:9, pages e18456.
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Jennifer A. Kirton, Wendy Thompson, Mark Pearce & Jeremy M. Brown. (2020) Ability of the wider dental team to triage patients with acute conditions: a qualitative study. British Dental Journal 228:2, pages 103-107.
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Ellen Keizer, Morten Bondo Christensen, Anders Helles Carlsen, Marleen Smits, Michel Wensing, Oliver Senn & Linda Huibers. (2019) Factors related to out-of-hours help-seeking for acute health problems: a survey study using case scenarios. BMC Public Health 19:1.
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Linda Huibers, Ellen Keizer, Anders Helles Carlsen, Grete Moth, Marleen Smits, Oliver Senn & Morten Bondo Christensen. (2018) Help-seeking behaviour outside office hours in Denmark, the Netherlands and Switzerland: a questionnaire study exploring responses to hypothetical cases. BMJ Open 8:10, pages e019295.
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Annet Sollie. (2016) Telefonische triage niet altijd veilig. Huisarts en wetenschap 59:11, pages 472-472.
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