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Original Article

A comparison of diabetes medication adherence and healthcare costs in patients using mail order pharmacy and retail pharmacy

, BPharm, MPH, PhD, &
Pages 203-211 | Published online: 29 Mar 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Rana Abu-Farha, Karem H Alzoubi, Mai Rizik, Samar Karout, Rania Itani, Tareq Mukattash & Eman Alefishat. (2022) Public Perceptions About Home Delivery of Medication Service and Factors Associated with the Utilization of This Service. Patient Preference and Adherence 16, pages 2259-2269.
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Margaret Tiktin, Selda Celik & Lori Berard. (2016) Understanding adherence to medications in type 2 diabetes care and clinical trials to overcome barriers: a narrative review. Current Medical Research and Opinion 32:2, pages 277-287.
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Suellen M. Curkendall, Nina Thomas, Kelly F. Bell, Paul L. Juneau & Audrey J. Weiss. (2013) Predictors of medication adherence in patients with type 2 diabetes mellitus. Current Medical Research and Opinion 29:10, pages 1275-1286.
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Lihua Zhang, Armen Zakharyan, Karen M. Stockl, Ann S.M. Harada, Bradford S. Curtis & Brian K. Solow. (2011) Mail-order pharmacy use and medication adherence among Medicare Part D beneficiaries with diabetes. Journal of Medical Economics 14:5, pages 562-567.
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Articles from other publishers (29)

Jo Lene Leow, Keegan Lin & Lita Chew. (2021) Patient satisfaction and behavioural intention in using the home medication delivery service in an ambulatory oncology centre. Journal of Oncology Pharmacy Practice 29:1, pages 22-32.
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Sabree C BurbageMegha A ParikhPatrick J CampbellSujith RamachandranJustin GatwoodSachiko OzawaBenjamin Y Urick. (2022) Associations between pharmacy choice and influenza vaccination: Mail order vs community pharmacy users. Journal of Managed Care & Specialty Pharmacy 28:12, pages 1379-1391.
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Majed Ahmed Algarni, Mona Yaser Alsheikh, Ahmed Ibrahim Fathelrahman, Meshal Suwaylih Alzaidi, Fawaz Jilan Faqeeh, Abdulelah Mohammad Althobaiti & Ali Mofleh Alshahrani. (2022) Home Drug Delivery Service from the Perspective of Community Pharmacy Staff in Saudi Arabia. Pharmacy 10:6, pages 162.
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Izzati Yussof, Nor Haizan Ibrahim, Asilah Che Ayub, Norsyazana Ab Hashim, Ching Ju Choon, Chew Yee Chee, Asma Amalina Abdul Rani & Helmi Hafiz Hashim. (2022) Evaluation of pharmacy value-added services in public health facilities: Staff perception and cost analysis. Exploratory Research in Clinical and Social Pharmacy 5, pages 100120.
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Lan-Sim Chew, Yee-Ling Yeo, Chee-Tao Chang, Chii-Chii Chew, Doris George & Philip Rajan. (2021) Satisfaction among patients and caregivers receiving value-added services during the COVID-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia. Journal of Pharmaceutical Health Services Research 12:4, pages 477-484.
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Rasha S. AbuBlan, Wedad Awad, Randa Agha, Neveen Hejawi, Hala Srouji, Suzan Hammoudeh & Lama H. Nazer. (2020) Impacts of a Mail-Order Service for Refilling Prescriptions on Patient Satisfaction and Operational Load at a Comprehensive Cancer Center in Jordan. Hospital Pharmacy 56:5, pages 543-549.
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Duy Do & Pascal Geldsetzer. (2021) Trends in Mail-Order Pharmacy Use in the U.S. From 1996 to 2018: An Analysis of the Medical Expenditure Panel Survey. American Journal of Preventive Medicine 61:2, pages e63-e72.
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Kanaka D ShettyAnnie Y ChenAdam J RoseHarry H Liu. (2021) Effect of the ExactCare medication care management model on adherence, health care utilization, and costs. Journal of Managed Care & Specialty Pharmacy 27:5, pages 574-585.
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Bharathi Ramachandran, Connie M. Trinacty, J. Frank Wharam, O Kenrik Duru, Wendy T. Dyer, Romain S. Neugebauer, Andrew J. Karter, Susan D. Brown, Cassondra J. Marshall, Deanne Wiley, Dennis Ross-Degnan & Julie A. Schmittdiel. (2020) A Randomized Encouragement Trial to Increase Mail Order Pharmacy Use and Medication Adherence in Patients with Diabetes. Journal of General Internal Medicine 36:1, pages 154-161.
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Khalidah Maruan, Khairil Anuar Md Isa, Norharlina Sulaiman & Mahmathi Karuppannan. (2020) Adherence of patients with type 2 diabetes to refills and medications: a comparison between ‘telephone and collect’ and conventional counter services in a health clinic. Drugs & Therapy Perspectives 36:12, pages 590-597.
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Junyi Ma & Li Wang. (2018) Characteristics of Mail-Order Pharmacy Users: Results From the Medical Expenditures Panel Survey. Journal of Pharmacy Practice 33:3, pages 293-298.
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Nicola Hall, Scott Wilkes & John Sherwood. (2020) Internet-based pharmacy and centralised dispensing: an exploratory mixed-methods study of the views of family practice staff. International Journal of Pharmacy Practice 28:1, pages 56-65.
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Muhamad Z. Ally, Nav Persaud & Norman Umali. (2020) Evaluation of Pharmacy Model in a Trial of Free Essential Medicine Access. Journal of Primary Care & Community Health 11, pages 215013272092393.
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Julie A. Schmittdiel, Cassondra J. Marshall, Deanne Wiley, Christopher V. Chau, Connie M. Trinacty, J. Frank Wharam, O. Kenrik Duru, Andrew J. Karter & Susan D. Brown. (2019) Opportunities to encourage mail order pharmacy delivery service use for diabetes prescriptions: a qualitative study. BMC Health Services Research 19:1.
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Phil SchwabPatrick RacsaKaren RascatiMarc MourerYunus MeahKaren Worley. (2019) Letter--The Authors Respond. Journal of Managed Care & Specialty Pharmacy 25:6, pages 725-726.
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Luis Margusino-FramiñánPurificación Cid-SilvaÁngeles Castro-IglesiasÁlvaro Mena-de-CeaIria Rodríguez-OsorioBerta Pernas-SoutoPilar Vázquez-RodríguezSoledad López-CalvoIsabel Martín-Herranz. (2019) Teleconsultation for the Pharmaceutical Care of HIV Outpatients in Receipt of Home Antiretrovirals Delivery: Clinical, Economic, and Patient-Perceived Quality Analysis. Telemedicine and e-Health 25:5, pages 399-406.
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Phil SchwabPatrick RacsaKaren RascatiMarc MourerYunus MeahKaren Worley. (2019) A Retrospective Database Study Comparing Diabetes-Related Medication Adherence and Health Outcomes for Mail-Order Versus Community Pharmacy. Journal of Managed Care & Specialty Pharmacy 25:3, pages 332-340.
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William P. Neil, Chrislynn E. Shiokari, Raoul J. Burchette, David Stapleton & Bruce Ovbiagele. (2018) Mail order pharmacy use and adherence to secondary prevention drugs among stroke patients. Journal of the Neurological Sciences 390, pages 117-120.
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Elena V. FernandezJennifer A. McDanielNorman V. Carroll. (2016) Examination of the Link Between Medication Adherence and Use of Mail-Order Pharmacies in Chronic Disease States. Journal of Managed Care & Specialty Pharmacy 22:11, pages 1247-1259.
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X. Tan, X. Feng, J. Chang, G. Higa, L. Wang & D. Leslie. (2016) Oral antidiabetic drug use and associated health outcomes in cancer patients. Journal of Clinical Pharmacy and Therapeutics 41:5, pages 524-531.
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Becky L. Genberg, William H. Rogers, Yoojin Lee, Danya M. Qato, David D. Dore, David S. Hutchins, Troyen Brennan, Olga S. Matlin & Ira B. Wilson. (2016) Prescriber and pharmacy variation in patient adherence to five medication classes measured using implementation during persistent episodes. Pharmacoepidemiology and Drug Safety 25:7, pages 790-797.
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David Seal, Sylvia Jackson, Jeffrey Brooks, Kiydra Harris, April Haskell & Rodney Ransom. (2016) Direct-to-Consumer Sale of Prescription Drugs by Pharmaceutical Companies. Journal of Pharmacy Technology 32:3, pages 98-103.
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Carolyn MartinKevin OdellJoseph C. CappelleriTim BancroftRachel HalpernAlesia Sadosky. (2016) Impact of a Novel Cost-Saving Pharmacy Program on Pregabalin Use and Health Care Costs. Journal of Managed Care & Specialty Pharmacy 22:2, pages 132-144.
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Kam CapocciaPeggy S. OdegardNancy Letassy. (2015) Medication Adherence With Diabetes Medication. The Diabetes Educator 42:1, pages 34-71.
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Andrew J. Karter, Melissa M. Parker, O. Kenrik Duru, Dean Schillinger, Nancy E. Adler, Howard H. Moffet, Alyce S. Adams, James Chan, Willam H. Herman & Julie A. Schmittdiel. (2015) Impact of a Pharmacy Benefit Change on New Use of Mail Order Pharmacy among Diabetes Patients: The Diabetes Study of Northern California (DISTANCE). Health Services Research 50:2, pages 537-559.
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Jun Wu, Mary Lynn Davis–Ajami & Virginia Noxon. (2015) Patterns of use and expenses associated with mail-service pharmacy in adults with diabetes. Journal of the American Pharmacists Association 55:1, pages 41-51.
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Rachel A. Elliott, Koen Putman, James Davies & Lieven Annemans. (2014) A Review of the Methodological Challenges in Assessing the Cost Effectiveness of Pharmacist Interventions. PharmacoEconomics 32:12, pages 1185-1199.
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Emilio Márquez Contreras, Nieves Martell Claros, Vicente Gil Guillén, José Joaquín Casado Martínez, José Luis Martín de Pablos, Javier Ferraro García, Rosa Chaves González & Amalia Fernández Ortega. (2012) El cumplimiento terapéutico con insulina en el tratamiento de la diabetes mellitus tipo 2: estudio CUMINDIAB. Atención Primaria 44:2, pages 74-81.
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Julie A. Schmittdiel, Andrew J. Karter, Wendy Dyer, Melissa Parker, Connie Uratsu, James Chan & O. Kenrik Duru. (2011) The Comparative Effectiveness of Mail Order Pharmacy Use vs. Local Pharmacy Use on LDL-C Control in New Statin Users. Journal of General Internal Medicine 26:12, pages 1396-1402.
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