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Original Article

Improving Patient Satisfaction With Waiting Time

Pages 41-48 | Published online: 07 Aug 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Dhimas Hari Sakti, Aufar Tirta Firdaus, Tiara Putri Utami, Krisna Dwi Purnomo Jati, Indra Tri Mahayana, Firman Setya Wardhana & Novika Handayani. (2022) Patients’ Satisfaction with Ophthalmology Clinic Services in a Public Teaching Hospital. Patient Preference and Adherence 16, pages 723-735.
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Quinton J. Nottingham, Dana M. Johnson & Roberta S. Russell. (2018) The Effect of Waiting Time on Patient Perceptions of Care Quality. Quality Management Journal 25:1, pages 32-45.
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Cynthia Miki Strathmann & M. Cameron Hay. (2009) Working the Waiting Room: Managing Fear, Hope, and Rage at the Clinic Gate. Medical Anthropology 28:3, pages 212-234.
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Articles from other publishers (48)

Hui Zhang, Weimin Ma, Shufen Zhou, Jingjing Zhu, Li WangKaixin Gong. (2023) Effect of waiting time on patient satisfaction in outpatient: An empirical investigation. Medicine 102:40, pages e35184.
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Bingyu Feng. 2023. Proceedings of the 6th International Conference on Economic Management and Green Development. Proceedings of the 6th International Conference on Economic Management and Green Development 265 270 .
Büşra TEYİN, Pakize YIGIT, Olcay ÖZEN, İlker KÖSE & Sabahattin AYDIN. (2022) İSTANBUL’DA KAMU HASTANELERİNDE SAĞLIK HİZMET SÜREÇLERİNDE BEKLEME SÜRELERİNİN ANALİZİAnalysis of Waiting Times in Healthcare Processes in Public Hospitals in İstanbul. Kırıkkale Üniversitesi Tıp Fakültesi Dergisi 24:3, pages 526-532.
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Tanatorn Tanantong, Warut Pannakkong & Nittaya Chemkomnerd. (2022) Resource management framework using simulation modeling and multi-objective optimization: a case study of a front-end department of a public hospital in Thailand. BMC Medical Informatics and Decision Making 22:1.
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Ellen Campos Sousa & Luciana Freire. (2022) The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting. Journal of Consumer Affairs.
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Mumin Dayan, Ibrahim A. Al Kuwaiti, Zafar Husain, Poh Yen Ng & Aysenur Dayan. (2021) Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system. International Journal of Quality & Reliability Management 39:1, pages 176-203.
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AlbertAnand Udhayakumar. (2022) Reduce the patient's waiting time and improve the patient's flow using lean six sigma in physiotherapy department. QAI Journal for Healthcare Quality and Patient Safety 3:2, pages 29.
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Neda Hashemi-Sadraei, Shenthol Sasankan, Nick Crozier, Bernard Tawfik, Ronald Kittson, Janet Abernathy, Richard Lauer & Zoneddy Dayao. (2021) Improving Outpatient Infusion Clinic Wait Times at a Comprehensive Cancer Center. JCO Oncology Practice 17:12, pages e1935-e1942.
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Romain-Pacôme Desmaris, Elisabeth Bermudez, Maxime Annereau, François Lemare & Florian Slimano. (2020) Organization of chemotherapeutic preparations in advance: Do we save or waste money?. Journal of Oncology Pharmacy Practice 27:7, pages 1699-1703.
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Albrecht Lommatzsch, Nicole Eter, Christoph Ehlken, Ines Lanzl, Hakan Kaymak, Alexander K. Schuster & Focke Ziemssen. (2020) Adhärenz bei der Anti-VEGF-Therapie – Überlegungen und praktische EmpfehlungenAdherence to anti-VEGF treatment—Considerations and practical recommendations. Der Ophthalmologe 118:8, pages 801-809.
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Jialing Li, Guiju Zhu, Li Luo & Wenwu Shen. (2021) Big Data-Enabled Analysis of Factors Affecting Patient Waiting Time in the Nephrology Department of a Large Tertiary Hospital. Journal of Healthcare Engineering 2021, pages 1-10.
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Assaf Botzer, Ronnie Tepper, Michael Wagner & Oren Musicant. (2021) Relationship between mental rotation ability, clinical experience and navigation performance in simulated prenatal sonography. Le travail humain Vol. 84:1, pages 89-112.
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Óscar Brito Fernandes, Armin Lucevic, Márta Péntek, Dionne Kringos, Niek Klazinga, László Gulácsi, Zsombor Zrubka & Petra Baji. (2021) Self-Reported Waiting Times for Outpatient Health Care Services in Hungary: Results of a Cross-Sectional Survey on a National Representative Sample. International Journal of Environmental Research and Public Health 18:5, pages 2213.
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Humayun Muhammad, Sue Reeves, Sauid Ishaq & Yvonne Jeanes. (2021) Experiences of Outpatient Clinics and Opinions of Telehealth by Caucasian and South Asian Patients’ With Celiac Disease. Journal of Patient Experience 8, pages 237437352110180.
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Preethy J. Mathew, Sadikshya Regmi, Vighnesh Ashok & Prema Menon. (2020) Current practice of pre-anaesthesia preparation and perioperative parental satisfaction during paediatric ambulatory procedures in a developing country — An observational study. Anaesthesia Critical Care & Pain Medicine 39:5, pages 667-672.
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K. Kabir, H. Goost, M. Gathen, S. Scheidt, M. Wimmer, S. Täger, C. Burger & K. Welle. (2020) Prozessanalyse der ambulanten Behandlung unfallchirurgischer Patienten an einer universitären PoliklinikTreatment-process analysis of orthopaedic trauma surgery patients at an outpatient setting in a university hospital. Der Unfallchirurg 123:7, pages 507-516.
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Nayan Lamba, Andrzej Niemierko, Ruben Martinez, Peggy Leland & Helen A. Shih. (2020) The Interaction of Waiting Time and Patient Experience during Radiation Therapy: A Survey of Patients from a Tertiary Cancer Center. Journal of Medical Imaging and Radiation Sciences 51:1, pages 40-46.
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Nidal Hamza, Mazlina Abdul Majid & Hael Al-Bashiri. (2020) Reducing the Throughput Time for Patient Flow in Emergency Department: Simulation and Modelling Overview. IOP Conference Series: Materials Science and Engineering 769:1, pages 012013.
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Christoper A. Alarcon-Ruiz, Paula Heredia & Alvaro Taype-Rondan. (2019) Association of waiting and consultation time with patient satisfaction: secondary-data analysis of a national survey in Peruvian ambulatory care facilities. BMC Health Services Research 19:1.
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Nidal Hamza, Mazlina Abdul Majid, Khalid Adam & Noor Akma Abu Bakar. (2019) A Review on Simulation and Modelling for Patient Flow in Emergency Department. IOP Conference Series: Materials Science and Engineering 551:1, pages 012037.
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Mélanie Dos Santos, Justine Lequesne, Audrey Emmanuelle Dugué, Jean‐Michel Grellard, Céline Ory, Sébastien Jaffré, Kelly Lavergne, Anaïs Lelaidier, Lucie Laroche, Fabienne Divanon, Corinne Delcambre, Marie‐Pierre Galais, Bénédicte Clarisse & Audrey Faveyrial. (2019) Optimisation of chemotherapy prescription and preparation in an ambulatory unit: Validation of the OPTIMA program. European Journal of Cancer Care 28:3.
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DAS SASMITA, PANIGRAHI SANCHARI, PREETYBANRA MARY, ROUT NIBEDITA & PATTANAYAK DINESH KUMAR. (2018) INVESTIGATING THE FACTORS OF PREOPERATIVE WAITING TIME AND ITS RELATIONSHIP WITH THE LEVELS OF PATIENT'S SATISFACTION. i-manager’s Journal on Nursing 7:4, pages 50.
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Ta-Ping Lu, Pei-Luen Patrick Rau, Zhi Guo & Cui-Ling Chen. (2017) Factors determining perceptions of fairness in access to hospital outpatient departments in Taiwan. Journal of Health Services Research & Policy 23:1, pages 15-20.
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Tatiana Chama Borges Luz, Maria Emília Silva de Souza Costa, Daniela Santana Portes, Lucas Barbi Costa e Santos, Samuel Rodrigues Almeida e Sousa & Vera Lucia Luiza. (2017) Pharmaceutical Services in Primary Health Care: are pharmacists and users on the same page?. Ciência & Saúde Coletiva 22:8, pages 2463-2474.
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Esther Lafuente Robledo, Ana Rodriguez-Alvarez & Andrey Shmarev Shmarev. (2016) Making a distinction between the effect of initial stock and investment in health determinants. The European Journal of Health Economics 18:3, pages 337-349.
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Bayabel Mengistu, Dina Ray, Passion Lockett, Vivian Dorsey, Ron A. Phipps, Harihara Subramanian, Johnique T. Atkins, Badi El Osta, Gerald S. Falchook & Daniel D. Karp. (2016) Innovative Strategies for Decreasing Blood Collection Wait Times for Patients in Early-Phase Cancer Clinical Trials. Journal of Oncology Practice 12:7, pages e784-e791.
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Cholada Kittipittayakorn & Kuo-Ching Ying. (2016) Using the Integration of Discrete Event and Agent-Based Simulation to Enhance Outpatient Service Quality in an Orthopedic Department. Journal of Healthcare Engineering 2016, pages 1-8.
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Shadi Rezai. (2015) Use of Patient Flow Analysis to Improve Patient Access and Clinical Efficiency by Decreasing Patient Wait Time in a Tertiary Community Hospital Ob/Gyn Ambulatory Women’s Clinic: A Quality Improvement (QI) Project. Obstetrics & Gynecology International Journal 3:1.
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R.B. Lenin, Curtis L. Lowery, Wilbur C. Hitt, Nirvana A. Manning, Peter Lowery & Hari Eswaran. (2015) Optimizing appointment template and number of staff of an OB/GYN clinic – micro and macro simulation analyses. BMC Health Services Research 15:1.
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Florence Lerebours, Pierre Saltel, Anne Béthune-Volters, Gilles Nallet, Pascaline Bourdat, Florence Vesin-Etterlen, Nicole Zernik & Alain Flinois. (2015) Satisfaction des patientes traitées par chimiothérapie en hôpital de jour pour un cancer du sein : résultats de l’enquête TemporELLES. Bulletin du Cancer 102:4, pages 316-323.
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Susan L. Murray & Elizabeth Cudney. (2015) “Rooming the Patient” vs “Moving the Patient”. Procedia Manufacturing 3, pages 3412-3415.
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So Yon Jeong & Da Young Ju. 2015. Human-Computer Interaction: Users and Contexts. Human-Computer Interaction: Users and Contexts 190 197 .
Lauren M. Hamel, Robert Chapman, Susan Eggly, Louis A. Penner, Rifky Tkatch, Jennifer Vichich & Terrance L. Albrecht. (2014) Measuring the Use of Examination Room Time in Oncology Clinics: A Novel Approach to Assessing Clinic Efficiency and Patient Flow. Journal of Oncology Practice 10:6, pages e385-e389.
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Jing Shi, Yidong Peng & Ergin Erdem. (2014) Simulation analysis on patient visit efficiency of a typical VA primary care clinic with complex characteristics. Simulation Modelling Practice and Theory 47, pages 165-181.
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Ta-Ping Lu, Pei-Fang Tsai & Ya-Chen Chu. (2014) An agent-based collaborative model for orthopedic outpatient scheduling. An agent-based collaborative model for orthopedic outpatient scheduling.
Mohammad Karim Bahadori, Seyed Mohsen Mohammadnejhad, Ramin Ravangard & Ehsan Teymourzadeh. (2014) Using Queuing Theory and Simulation Model to Optimize Hospital Pharmacy Performance. Iranian Red Crescent Medical Journal 16:3.
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Ta-Ping Lu, Jui-Tien Shih, Cholada Kittipittayakorn & Geng-Feng Lian. (2013) Improving outpatient service quality in department of orthopedic surgery by using collaborative approaches. Improving outpatient service quality in department of orthopedic surgery by using collaborative approaches.
Michael A. Kallen, James A. Terrell, Paula Lewis-Patterson & Jessica P. Hwang. (2012) Improving Wait Time for Chemotherapy in an Outpatient Clinic at a Comprehensive Cancer Center. Journal of Oncology Practice 8:1, pages e1-e7.
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Steven D. Pizer & Julia C. Prentice. (2011) What Are the Consequences of Waiting for Health Care in the Veteran Population?. Journal of General Internal Medicine 26:S2, pages 676-682.
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Fiona Heaney & Sinead Hahessy. (2011) Patient satisfaction with an orthopaedic pre-operative assessment clinic. International Journal of Orthopaedic and Trauma Nursing 15:2, pages 82-91.
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Kitty Chan, Winnie Li, Gaylene Medlam, Jane Higgins, Amanda Bolderston, Qilong Yi & Julie Wenz. (2010) Investigating Patient Wait Times for Daily Outpatient Radiotherapy Appointments (A Single-Centre Study). Journal of Medical Imaging and Radiation Sciences 41:3, pages 145-151.
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Yu Kyung Ko. (2010) The Relationships among Waiting Time, Patient's Satisfaction, and Revisiting Intention of Outpatients in General Hospital. Journal of Korean Academy of Nursing Administration 16:3, pages 219.
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Gillian Hoyt-HallettKim BeckersMichael EnmanConny Betuzzi. (2009) Addressing pediatric wait times using the model of human performance technology. Canadian Journal of Occupational Therapy 76:1_suppl, pages 219-227.
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Kathryn B. LemleyBeth Marks. (2009) Patient Satisfaction of Young Adults in Rural Clinics. Policy, Politics, & Nursing Practice 10:2, pages 143-152.
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A.C. Whitton, E. Green, W.K. Evans, M. Fitch, B. Golden, D. Soman, E. Gutierrez, E. Holowaty & A.R. Jadad. (2009) The Utility of Publicly Reported Cancer Treatment Wait Time Information for Patients and Health Care Providers. Clinical Oncology 21:3, pages 218-225.
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Karen Freeman & Sharon A. Denham. (2008) Improving Patient Satisfaction by Addressing Same Day Surgery Wait Times. Journal of PeriAnesthesia Nursing 23:6, pages 387-393.
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Caroline Fogarty & Patricia Cronin. (2008) Waiting for healthcare: a concept analysis. Journal of Advanced Nursing 61:4, pages 463-471.
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Vera Lucia Borges, Edson Zangiacomi Martinez, Marise Helena Bendini, Maria Adelina Gaviolli Fortunato Costa & Sueli Cristina Leoni Ferreira. (2005) Avaliação da fidedignidade de um instrumento voltado à satisfação do doador de sangue. Revista Brasileira de Epidemiologia 8:2, pages 177-186.
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