Citations (43)
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Dimitrios Belias, Ioannis Rossidis, Aggelos Sotiriou & Sawsan Malik. (2023) Workplace Conflict, Turnover, and Quality of Services. Case Study in Greek Seasonal Hotels. Journal of Quality Assurance in Hospitality & Tourism 24:4, pages 453-476.
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Maria Pujol-Jover, Lola C. Duque & Maria-Carme Riera-Prunera. (2023) The recruit requirements of recent graduates: approaching the existing mismatch. Total Quality Management & Business Excellence 34:1-2, pages 57-70.
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Margaret L. Sheng & Abu Amar Fauzi. (2022) Responding to a disruptive health crisis for higher education institutions: service quality and perceived safety effects on student satisfaction. Journal of Marketing for Higher Education 0:0, pages 1-23.
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Damian Steppacher, Maria Auxiliadora Cannarozzo Tinoco, Carla Schewengber ten Caten & Arthur Marcon. (2021) Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University. Studies in Higher Education 46:9, pages 1785-1800.
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Md. Moazzem Hossain & Mohammad Alamgir Hossain. (2019) Understanding the Quality Management of Private Universities in Bangladesh: A Hierarchical Model. Quality Management Journal 26:4, pages 191-206.
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Ching-Chan Cheng, Ming-Chun Tsai & Chien-Lin Lin. (2016) Quality education service: put your feet in their shoes. Current Issues in Tourism 19:11, pages 1120-1135.
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Marija Radosavljevic. (2014) Assessment of process management maturity in developing countries based on SAW method. Journal of Business Economics and Management 15:4, pages 599-614.
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Joanicjusz Nazarko & Jonas Šaparauskas. (2014) Application of DEA method in efficiency evaluation of public higher education institutions. Technological and Economic Development of Economy 20:1, pages 25-44.
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Marija Andjelkovic Pesic & Jens
J. Dahlgaard. (2013) Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence. Total Quality Management & Business Excellence 24:5-6, pages 652-663.
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Johanna Vuori. (2013) Are Students Customers in Finnish Higher Education?. Tertiary Education and Management 19:2, pages 176-187.
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Keng-Boon Ooi, Binshan Lin, Pei-Lee Teh & Alain
Yee-Loong Chong. (2012) Does TQM support innovation performance in Malaysia's manufacturing industry?. Journal of Business Economics and Management 13:2, pages 366-393.
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Jesús Cambra-Fierro, JuanM. Berbel-Pineda, Rocío Ruiz-Benítez & Rosario Vazquez-Carrasco. (2011) Managing service recovery processes: the role of customers' age. Journal of Business Economics and Management 12:3, pages 503-528.
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OsmanM. Karatepe. (2011) Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender. Journal of Business Economics and Management 12:2, pages 278-300.
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Articles from other publishers (30)
Sumreen Zia, Raza Rafique, Hakeem-Ur- Rehman & Muhammad Adnan Zahid Chudhery. (2022) A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry: an emerging economy case. The TQM Journal 35:8, pages 2228-2254.
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Alejandro Valencia-Arias, Claudio Cartagena Rendón, Lucia Palacios-Moya, Martha Benjumea-Arias, Julia Beatriz Pelaez Cavero, Gustavo Moreno-López & Ada Lucia Gallegos-Ruiz. (2023) Model Proposal for Service Quality Assessment of Higher Education: Evidence from a Developing Country. Education Sciences 13:1, pages 83.
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Maja S. Vukadinovic, Natasa Papic-Blagojevic & Ana Jovicic Vukovic. (2023) The effect of demographic variables on the assessment of cooperation and objectivity of the teaching process of higher education institutions. CADMO:2, pages 72-84.
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Anamika, Manas Kumar Pal & Shiba Prasad Parhi. 2023. COVID-19 and the Future of Higher Education In India. COVID-19 and the Future of Higher Education In India
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Muhammet İbrahim AKYÜREK. (2021) Üniversite Öğrencisi Algılarına Göre Yükseköğretim Kurumlarının Hizmet Kalitesinin İncelenmesiExamination Of Service Quality Of Higher Education Institutions According To University Student Perceptions. Gençlik Araştırmaları Dergisi 9:25, pages 69-88.
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Jorge Moreno Treviño, Alan García Gallegos & Jacqueline Hernández Martínez. (2021) Evaluación en la calidad en servicios educativos universitarios: evidencia de estudiantes de economía en la pandemia de Covid-19. Vinculatégica 7:2.
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Sri Astuti & Diki Rukmana. (2021) Student satisfaction on the implementation of the online undergraduate thesis examination: a PLS-SEM analysis. Quality Assurance in Education 29:4, pages 491-508.
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Ling Kee Htang. (2021) A look at university student service quality and satisfaction. Quality Assurance in Education 29:2/3, pages 101-115.
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Drita Kruja, Huong Ha & Elvira Tabaku. (2021) Students’ perception and satisfaction of services provided by public and private higher education institutes: a case study in Albania. International Journal of Quality and Service Sciences 13:3, pages 359-380.
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Wen-Lin Wang & Gregory Siy Ching. 2021. Knowledge Management in Organizations. Knowledge Management in Organizations
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Wen-Lin Wang & Gregory Siy Ching. 2021. Learning Technology for Education Challenges. Learning Technology for Education Challenges
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Ho Yin Wong & Parves Sultan. 2021. The Marketisation of Higher Education. The Marketisation of Higher Education
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Evangelos Psomas, Nancy Bouranta, Maria Koemtzi & Efthalia Keramida. (2020) Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers. The TQM Journal.
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Elham Niromand, Seiydeh Sara Hosseini, Mozafar Khazaei & Mohammad Rasool Khazaei. (2020) Faculty Members’ Satisfaction with the Executive Processes of Educational, Research and Administrative Units of Kermanshah Medical School in 2018. Educational Research in Medical Sciences 9:1.
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Ivana Jošanov-Vrgović, Ana Jovičić Vuković, Nataša Papić-Blagojević & Dragana Bolesnikov. 2020. Handbook of Research on Creating Sustainable Value in the Global Economy. Handbook of Research on Creating Sustainable Value in the Global Economy
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Vannie Naidoo. 2020. Quality Management Implementation in Higher Education. Quality Management Implementation in Higher Education
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Kornilia Skarpeta, Maria Koemtzi & Dimitrios Aidonis. (2019) Measuring internal service quality: the case of the Greek public higher education institutions. The TQM Journal 32:2, pages 268-287.
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Ali Khalooei & Akram Karbakhsh. (2018) The Quality of Educational Services for Internship and Apprenticeship Courses at the Community Medicine Department of Kerman University of Medical Sciences, from the Trainees’ View Point. Strides in Development of Medical Education 15:1.
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Maria Touri & Ioanna Kostarella. (2016) News blogs versus mainstream media: Measuring the gap through a frame analysis of Greek blogs. Journalism 18:9, pages 1206-1224.
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Md. Mamun-ur-Rashid & Md. Zillur Rhman. (2017) QUALITY OF HIGHER EDUCATION IN BANGLADESH: APPLICATION OF A MODIFIED SERVQUAL MODEL. Problems of Education in the 21st Century 75:1, pages 72-91.
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Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda & Moffat Chawala. (2017) Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia. Creative Education 08:07, pages 1044-1068.
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Joshua Mugambwa, George William Mugerwa, Wilson Williams Mutumba, Claire Muganzi, Bridget Namubiru, Yusuf Waswa & Isaac Newton Kayongo. (2016) Privately Provided Accommodation Service Quality and Customer Satisfaction. SAGE Open 6:2, pages 215824401663839.
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Achilleas Kontogeorgos, Dimitrios Tselempis & Stamatis Aggelopoulos. (2014) Measuring service quality of the Greek Ministry of Agriculture. Measuring Business Excellence 18:4, pages 54-64.
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Jeevarathnam Parthasarathy Govender. (2013) Assessing service quality in the mobile telecommunications market. Corporate Ownership and Control 11:1, pages 510-517.
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Khodayar Abili, Fatemeh Narenji Thani & Maryam Afarinandehbin. (2012) Measuring university service quality by means of SERVQUAL method. Asian Journal on Quality 13:3, pages 204-211.
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Nikolaos M. Vaxevanidis. 2012. Mechanical Engineering Education. Mechanical Engineering Education
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Ritu Narang. (2012) How do management students perceive the quality of education in public institutions?. Quality Assurance in Education 20:4, pages 357-371.
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Khodayar Abili, Fatemeh Narenji Thani, Faranak Mokhtarian & Mohammad Mehdi Rashidi. (2011) Assessing quality gap of university services. Asian Journal on Quality 12:2, pages 167-175.
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Natalija Guseva. (2010) Elektroninės komercijos kokybės kriterijų identifikavimas ir analizėIdentification and Analysis of the Electronic Commerce Quality Criteria. Verslas: teorija ir praktika 11:2, pages 96-106.
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Josep Gallifa & Pere Batallé. (2010) Student perceptions of service quality in a multi‐campus higher education system in Spain. Quality Assurance in Education 18:2, pages 156-170.
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