Advanced search
Publication Cover
Transport Volume 32, 2017 - Issue 3
Journal homepage
192
Views
19
CrossRef citations to date
0
Altmetric
Original Articles

An experimental Customer Satisfaction Index to evaluate the performance of city logistics services

Daniela PaddeuDept of Civil–Environmental and Architectural Engineering, University of Cagliari, ItalyCorrespondence[email protected]
,
Gianfranco FancelloDept of Civil–Environmental and Architectural Engineering, University of Cagliari, Italy
&
Paolo FaddaDept of Civil–Environmental and Architectural Engineering, University of Cagliari, Italy
Pages 262-271 | Received 17 Oct 2014, Accepted 20 Oct 2015, Published online: 29 Feb 2016

Citations (19)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (1)

Eleni Giampoldaki, Michael Madas, Vasileios Zeimpekis & Maro Vlachopoulou. (2023) A state-of-practice review of urban consolidation centres: practical insights and future challenges. International Journal of Logistics Research and Applications 26:6, pages 732-763.
Read now

Articles from other publishers (18)

Vasco Silva, António Amaral & Tânia Fontes. (2023) Sustainable Urban Last-Mile Logistics: A Systematic Literature Review. Sustainability 15:3, pages 2285.
Crossref
Sercan Hatipoglu & Erdogan Koc. (2023) The Influence of Introversion–Extroversion on Service Quality Dimensions: A Trait Activation Theory Study. Sustainability 15:1, pages 798.
Crossref
Heping Ding, Yujia Liu, Yingyan Zhang, Shuxia Wang, Yuxia Guo, Shuling Zhou & Conghu Liu. (2022) Data-driven evaluation and optimization of the sustainable development of the logistics industry: case study of the Yangtze River Delta in China. Environmental Science and Pollution Research 29:45, pages 68815-68829.
Crossref
Jianhui Du & Xu Wang. (2021) Matching Model for Multiple Delivery Methods in Last-Mile Delivery for Online Shopping. Transportation Research Record: Journal of the Transportation Research Board 2676:1, pages 556-572.
Crossref
Xu Liu & Marc Dijk. (2022) The role of data in sustainability assessment of urban mobility policies. Data & Policy 4.
Crossref
Paddeu Daniela. (2021) The Five Attribute Performance Assessment (FAPA) model to evaluate the performance of an urban consolidation centre. Research in Transportation Economics 90, pages 101065.
Crossref
Bülent YILDIZ, Dilber Nilay KÜTAHYALI & Ertuğrul ÇAVDAR. (2021) Şehir Lojistiği: Nicel bir Araştırma. Yüzüncü Yıl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, pages 303-334.
Crossref
Yinghao Chen, Rong Chen, Jundong Hou, Muzhou Hou & Xiaoliang Xie. (2021) Research on users’ participation mechanisms in virtual tourism communities by Bayesian network. Knowledge-Based Systems 226, pages 107161.
Crossref
Giulio Mangano, Giovanni Zenezini & Anna Corinna Cagliano. (2021) Value Proposition for Sustainable Last-Mile Delivery. A Retailer Perspective. Sustainability 13:7, pages 3774.
Crossref
Xu Zhao, Wenju Zhang, Weijun He & Chuanchao Huang. (2019) Research on customer purchase behaviors in online take-out platforms based on semantic fuzziness and deep web crawler. Journal of Ambient Intelligence and Humanized Computing 11:8, pages 3371-3385.
Crossref
Daniela Paddeu & Paulus Aditjandra. (2020) Shaping Urban Freight Systems via a Participatory Approach to Inform Policy-Making. Sustainability 12:1, pages 441.
Crossref
Priscila Pereira Suzart de Carvalho, Ricardo de Araújo Kalid, Jorge Laureano Moya Rodríguez & Sandro Breval Santiago. (2019) Interactions among stakeholders in the processes of city logistics: a systematic review of the literature. Scientometrics 120:2, pages 567-607.
Crossref
Zenonas Turskis, Jurgita Antuchevičienė, Violeta Keršulienė & Gintaras Gaidukas. (2019) Hybrid Group MCDM Model to Select the Most Effective Alternative of the Second Runway of the Airport. Symmetry 11:6, pages 792.
Crossref
Giulio Mangano & Giovanni Zenezini. (2019) The Value Proposition of innovative Last-Mile delivery services from the perspective of local retailers. IFAC-PapersOnLine 52:13, pages 2590-2595.
Crossref
Olegas Prentkovskis, Živko Erceg, Željko Stević, Ilija Tanackov, Marko Vasiljević & Mladen Gavranović. (2018) A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model. Symmetry 10:12, pages 757.
Crossref
Daniela Paddeu, Graham Parkhurst, Gianfranco Fancello, Paolo Fadda & Miriam Ricci. (2018) MULTI-STAKEHOLDER COLLABORATION IN URBAN FREIGHT CONSOLIDATION SCHEMES: DRIVERS AND BARRIERS TO IMPLEMENTATION. Transport 33:4, pages 913-929.
Crossref
Maria Björklund & Henrik Johansson. (2018) Urban consolidation centre – a literature review, categorisation, and a future research agenda. International Journal of Physical Distribution & Logistics Management 48:8, pages 745-764.
Crossref
Daniela Paddeu. 2018. Sustainable Freight Transport. Sustainable Freight Transport 121 137 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.