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Technological and Economic Development of Economy Volume 23, 2017 - Issue 6
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Original Articles

Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy cognitive maps

Fernando A. F. FerreiraISCTE Business School, BRU-IUL, University Institute of Lisbon, Avenida das Forças Armadas, 1649–026Lisbon, PortugalFogelman College of Business and Economics, University of Memphis, Memphis, TN 38152–3120, USACorrespondence[email protected]
[email protected]
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,
João J. M. FerreiraDepartment of Business and Economics & NECE Research Unit, University of Beira Interior, Estrada do Sineiro, 6200–209Covilhã, PortugalView further author information
,
Cristina I. M. A. S. FernandesPolytechnic Institute of Castelo Branco & NECE Research Unit, Largo do Município, 6060–163 Idanha-a-Nova, Portugal & NECE Research Unit, PortugalView further author information
,
Ieva Meidutė-KavaliauskienėFaculty of Business Management, Vilnius Gediminas Technical University, Saulėtekio al. 11, LT-10223Vilnius, LithuaniaBRU-IUL, University Institute of Lisbon, Avenida das Forças Armadas, 1649–026 Lisbon, PortugalView further author information
&
Marjan S. JalaliISCTE Business School, BRU-IUL, University Institute of Lisbon, Avenida das Forças Armadas, 1649–026 Lisbon, PortugalView further author information
Pages 860-876 | Received 05 Jun 2015, Accepted 22 May 2016, Published online: 20 Feb 2017

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Alpana Agarwal & Komal Kapoor. (2022) Analysis of barriers in green human resource implementation for enhancing organizational sustainability: a DEMATEL approach. Transnational Corporations Review 0:0, pages 1-15.
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Bernardo M. R. Paiva, Fernando A. F. Ferreira, Elias G. Carayannis, Constantin Zopounidis, João J. M. Ferreira, Leandro F. Pereira & Paulo J. V. L. Dias. (2021) Strategizing sustainability in the banking industry using fuzzy cognitive maps and system dynamics. International Journal of Sustainable Development & World Ecology 28:2, pages 93-108.
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Articles from other publishers (27)

Leandro F. Pereira, Ricardo J. C. Correia, Fernando A. F. Ferreira, Pedro F. Falcão & Renato L. Costa. (2021) Unveiling the dynamics of social credit determinants using fuzzy cognitive mapping and system dynamics. International Transactions in Operational Research 30:5, pages 2257-2276.
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Ree Chan Ho & Muslim Amin. (2022) Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective. Journal of Financial Services Marketing 28:3, pages 585-598.
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Alina Petukhova & Nuno Fachada. (2022) Retail System Scenario Modeling Using Fuzzy Cognitive Maps. Information 13:5, pages 251.
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Norhidayah Ali, Zuraidah Mohamed Isa & Dahlia Ibrahim. (2021) THE ROLE OF COMMITMENT AND TRUST TOWARDS ONLINE LOYALTY IN THE BANKING INDUSTRY. Journal of Business Management and Accounting 11:No.2, pages 25-40.
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Ulla Gain. (2021) Applying Frameworks for Cognitive Services in IIoT. Journal of Systems Science and Systems Engineering 30:1, pages 59-84.
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Ana L.D. Lousada, Fernando A.F. Ferreira, Ieva Meidutė-Kavaliauskienė, Ronald W. Spahr, Mark A. Sunderman & Leandro F. Pereira. (2021) A sociotechnical approach to causes of urban blight using fuzzy cognitive mapping and system dynamics. Cities 108, pages 102963.
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Mustafa Jahangoshai Rezaee, Samuel Yousefi, Majid Baghery & Ripon K. Chakrabortty. (2021) An intelligent strategy map to evaluate improvement projects of auto industry using fuzzy cognitive map and fuzzy slack-based efficiency model. Computers & Industrial Engineering 151, pages 106920.
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Elahe Mohagheghian, Hasan Hosseini-Nasab, Ajith Abraham & Mohammad-Bagher Fakhrzad. 2021. Proceedings of the 12th International Conference on Soft Computing and Pattern Recognition (SoCPaR 2020). Proceedings of the 12th International Conference on Soft Computing and Pattern Recognition (SoCPaR 2020) 383 394 .
Chao Luo, Xi Song & YuanJie Zheng. (2020) Algebraic dynamics of k-valued fuzzy cognitive maps and its stabilization. Knowledge-Based Systems 209, pages 106424.
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Enes Furkan Erkan & Özer Uygun. (2020) Scenario based examination of institutional leaning using fuzzy cognitive maps. Computers & Industrial Engineering 147, pages 106642.
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Abhishek Nair, Diana Reckien & M.F.A.M van Maarseveen. (2020) Generalised fuzzy cognitive maps: Considering the time dynamics between a cause and an effect. Applied Soft Computing 92, pages 106309.
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Debmallya ChatterjeeAmol S. Dhaigude. (2018) An Integrated Fuzzy Cognitive Map Approach in Modelling Factors of Management Quality in Banking Performance. Global Business Review 21:3, pages 763-779.
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Lan Luo, Limao Zhang & Qinghua He. (2020) Linking project complexity to project success: a hybrid SEM–FCM method. Engineering, Construction and Architectural Management 27:9, pages 2591-2614.
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Ana C. C. Paes Paes de Faria, Fernando A.F. Ferreira, Paulo J.V.L. Dias & Amali Çipi. (2020) A CONSTRUCTIVIST MODEL OF BANK BRANCH FRONT-OFFICE EMPLOYEE EVALUATION: AN FCM-SD-BASED APPROACH. Technological and Economic Development of Economy 26:1, pages 213-239.
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Maria J. M. Ladeira, Fernando A. F. Ferreira, João J. M. Ferreira, Wenchang Fang, Pedro F. Falcão & Álvaro A. Rosa. (2019) Exploring the determinants of digital entrepreneurship using fuzzy cognitive maps. International Entrepreneurship and Management Journal 15:4, pages 1077-1101.
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István Á. Harmati & László T. Kóczy. (2019) On the Convergence of Sigmoidal Fuzzy Grey Cognitive Maps. International Journal of Applied Mathematics and Computer Science 29:3, pages 453-466.
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Ricardo M. R. Barroso, Fernando A. F. Ferreira, Ieva Meidutė-Kavaliauskienė, Nerija Banaitienė, Pedro F. Falcão & Álvaro A. Rosa. (2019) ANALYZING THE DETERMINANTS OF E-COMMERCE IN SMALL AND MEDIUM-SIZED ENTERPRISES: A COGNITION-DRIVEN FRAMEWORK. Technological and Economic Development of Economy 25:3, pages 496-518.
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Fernando A. F. Ferreira & Ieva Meidutė-Kavaliauskienė. (2019) Toward a sustainable supply chain for social credit: learning by experience using single-valued neutrosophic sets and fuzzy cognitive maps. Annals of Operations Research.
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Serene Dalati & Hala Alchach. (2018) THE EFFECT OF LEADER TRUST AND KNOWLEDGE SHARING ON STAFF SATISFACTION AT WORK: INVESTIGATION OF UNIVERSITIES IN SYRIA. Business, Management and Education 16:0, pages 190-205.
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Mustafa Jahangoshai Rezaee, Samuel Yousefi, Mahsa Valipour & Mohammad Mehdi Dehdar. (2018) Risk analysis of sequential processes in food industry integrating multi-stage fuzzy cognitive map and process failure mode and effects analysis. Computers & Industrial Engineering 123, pages 325-337.
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Ramón Alberto Carrasco, María Francisca Blasco, Jesús García-Madariaga, Ana Pedreño-Santos & Enrique Herrera-Viedma. (2018) A MODEL TO OBTAIN A SERVPERF SCALE EVALUATION OF THE CRM CUSTOMER COMPLAINTS: AN APPLICATION TO THE 4G TELECOMMUNICATIONS SECTOR. Technological and Economic Development of Economy 24:4, pages 1606-1629.
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Sivakumar K.Jeyapaul R.Vimal K.E.K.Pratthosh Ravi. (2018) A DEMATEL approach for evaluating barriers for sustainable end-of-life practices. Journal of Manufacturing Technology Management 29:6, pages 1065-1091.
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Cristina López & Alessio Ishizaka. (2018) A scenario-based modeling method for controlling ECM performance. Expert Systems with Applications 97, pages 253-265.
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Kambiz ABDI, Abbas MARDANI, Aslan Amat SENIN, Laura TUPENAITE, Jurga NAIMAVICIENE, Loreta KANAPECKIENE & Vladislavas KUTUT. (2018) THE EFFECT OF KNOWLEDGE MANAGEMENT, ORGANIZATIONAL CULTURE AND ORGANIZATIONAL LEARNING ON INNOVATION IN AUTOMOTIVE INDUSTRY. Journal of Business Economics and Management 19:1, pages 1-19.
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Enes Furkan ERKAN, Özer UYGUN & Alper KİRAZ. (2018) Kurumsallaşma analizi için bulanık bilişsel haritalar temelli yeni bir yaklaşımA novel approach for institutionalization analysis based on fuzzy cognitive maps. Sakarya University Journal of Science 22:2, pages 557-571.
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Veysel Çoban & Sezi Çevik Onar. (2017) Modeling renewable energy usage with hesitant Fuzzy cognitive map. Complex & Intelligent Systems 3:3, pages 155-166.
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Petr Hajek, Ondrej Prochazka & Piotr Pachura. (2017) Fuzzy cognitive maps based on text analysis for supporting strategic planning. Fuzzy cognitive maps based on text analysis for supporting strategic planning.

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