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Small Enterprise Research Volume 12, 2004 - Issue 1
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Selected Conference Papers

The Role of Interpersonal Communication in the Development of Client Trust and Closeness in a SME Professional Services Context

Les KirchmajerUniversity of Wollongong
&
Paul PattersonUniversity of NSW
Pages 45-56 | Published online: 17 Dec 2014

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Ana Cláudia Campos, Patrícia Pinto & Noel Scott. (2020) Bottom-up factors of attention during the tourist experience: an empirical study. Current Issues in Tourism 23:24, pages 3111-3133.
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A. Banu Elmadag & Ozan Peneklioglu. (2018) Developing brand loyalty among SMEs: is communication the key?. Small Enterprise Research 25:3, pages 239-256.
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Articles from other publishers (6)

Jomjai Sampet, Naruanard Sarapaivanich, Erboon Ekasingh & Paul Patterson. (2023) Client assessments of their audit experiences: the role of experience quality, similarity and client participation. Asian Review of Accounting.
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Naruanard Sarapaivanich, Erboon Ekasingh, Jomjai Sampet & Paul Patterson. (2023) SME clients evaluation of audit quality: the roles of auditors' communication effectiveness, rapport and social capital. Journal of Accounting in Emerging Economies.
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Frank Charles Nyamrunda & Susan Freeman. (2021) Strategic agility, dynamic relational capability and trust among SMEs in transitional economies. Journal of World Business 56:3, pages 101175.
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Paul Patterson. (2016) Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services. Journal of Services Marketing 30:5, pages 485-489.
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Naruanard Sarapaivanich & Paul G Patterson. (2014) The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm. International Small Business Journal: Researching Entrepreneurship 33:8, pages 882-900.
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Dave Yeske & Elissa Buie. 2014. Investor Behavior. Investor Behavior 189 208 .

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