Development of a Patient Scheduling System for a Radio Diagnosis Department

Abstract

Health care organizations worldwide are constantly under pressure to deliver quality services. Reducing the waiting time of patients is considered to be a significant issue in hospitals. In this study, a radio-diagnosis department in a healthcare organization is considered. The present study mainly focuses on the queuing system of a computed tomography scan section of a public hospital in South India. Simulation is used as an aid to study the behavior of the system. This article also contributes a Visual Basic with Applications based excel tool to tackle the need for a user-friendly tool for scheduling the patients.

Keywords:

• Health care organizations
• patient scheduling
• simulation
• excel based VBA tool

Acknowledgments

This work has been substantially supported by the Ministry of Human Resource Development (MHRD), Government of India. The authors are thankful to the referees and the Executive editor for their constructive suggestions and comments which have immensely helped to bring this paper to the present form.

Compliance with animal/human ethics guidelines statement

The author(s) declare(s) that this article does not require any human/animal subjects to acquire such approval.

Disclosure Statement

The author(s) declare(s) that there is no conflict of interest in the subject matter or materials discussed in this manuscript