https://orcid.org/0000-0002-6238-2126
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Abstract
The increased competitive pressure forces companies to cease distinguishing products and services, and to provide customers with highly individualised solutions. To meet this requirement, it has been proposed the concept of product–service system (PSS) that is not simply an extension of physical products by delivering non-physical services to customers, but a systematic combination of products and services. However, most current studies do not consider the multi-disciplinary integration relating to the PSS design process, during which the collaboration within the product and service design teams should be achieved. Otherwise, the large number of iterative design activities resulting from poor multi-disciplinary collaboration may lead to long development lead-times and high development cost.
To achieve the multi-disciplinary integration during the PSS design process, the authors propose an integrated design method using an improved interface modelling approach that provides a structural form to represent the information transfer between product and service components. The proposed PSS design method enables the product and service design teams to decrease the iterative design activities and improve their collaboration so that a more integrated design process can be accomplished. To demonstrate its effectiveness, the design method is applied to a design case of an industrial PSS.
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No potential conflict of interest was reported by the author(s).
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Notes on contributors
Chen Zheng
Dr. Chen Zheng is currently an associate professor at the School of Mechanical Engineering of Northwestern Polytechnical University (NPU) in Xi'an, China. Formerly, he was a post-doctoral researcher at the UMR UTC/CNRS 7337 Roberval research group of the Université de Technologie de Compiègne (UTC), France. Previously, he received the BSc degree from Xi'an Jiaotong University in 2009. He obtained the double MSc degrees from Xi'an Jiaotong University and the UTC, in 2012. His main research topics are manufacturing system design, mechatronic systems engineering, knowledge-based engineering and PLM. He has published over 30 papers of international journals and international conferences.
Zhanxi Wang
Dr. Zhanxi Wang is an associate professor at the School of Mechanical Engineering of Northwestern Polytechnical University (NPU), Xi'an, China. Previously, he received the BSc and MSs degrees from the NPU in 2005 and 2006. Then, he studied in University of California, Santa Barbara for his PhD degree. His main research topics are robotic integrated manufacturing, mechatronic systems engineering, smart material and structure.
Xiansheng Qin
Professor Xiansheng Qin is currently full professor at the School of Mechanical Engineering of the Northwestern Polytechinial University (NPU), Xi'an, China. He obtained the BSc, MSc and PhD degrees in the NPU in 1983, 1986 and 1991, respectively. He was invited as visiting professor at the University of Strathclyde in 2000. His main research topics are advanced manufacturing, product lifecycle management, product quality management. He has published over 200 peer-reviewed papers in international journals and conference proceedings.
Benoît Eynard
Professor Benoît Eynard is currently the Director of the Institute for Mechatronics at the Université de Technologie de Compiègne (UTC), France. He is also the general chairman of the French academic group of S-MART (Systems, Manufacturing, Academics, Resources, Technology). In 2007, he has joined UTC as a Full Professor for leading the Department of Mechanical Systems Engineering until 2012. He is also member of the UMR UTC/CNRS 7337 Roberval and Labex MS2T “Control of Technological Systems of Systems” research groups. Previously, he was Assistant Professor at the Université de Technologie de Troyes where he managed the MSc program on Information Technology for Mechanical Engineering. In 1999, he obtained a PhD on Computer-Integrated Manufacturing from the University of Bordeaux. Now, he is a recognised researcher in product lifecycle management, collaborative design, systems engineering, mechatronic design, digital factory, manufacturing process management, eco-design and sustainable manufacturing. He has published over 50 papers of international journals and 150 international conferences. He also has been guest editor for 10 journal special issues and academic books.
Peter Hehenberger
Professor Peter Hehenberger is currently full professor for Integrated Product Development and head of the Research Group “Smart Mechatronics Engineering” at the School of Engineering, University of Applied Sciences Upper Austria, Wels/Austria. Prior to this appointment, he was assistant professor and deputy head at the Institute of Mechatronic Design and Production of the Johannes Kepler University of Linz, Austria. In 2015, he was invited as visiting professor at the Université de Technologie de Compiègne. His core competencies cover “Model-based Mechatronic System Design” and include mechatronic design. He has published over 100 peer-reviewed papers in international journals and conference proceedings and been guest editor for three journal special issues.
Jing Li
Dr. Jing Li is currently an assistant professor at the School of Management of Northwestern Polytechnical University (NPU) in Xi'an, China. She obtained her PhD on Advanced Mechanics from Université de Technologie de Compiègne (UTC), France, in 2015. Her PhD work dealt with the user customized configuration design method for industrial robots. Previously, she obtained her bachelor's degree in management from NPU in 2009. Now, she is a researcher in requirement engineering, product design management, eco-design, and sustainable manufacturing.
Jing Bai
Dr. Jing Bai is currently an associate professor at the School of Mechanical Engineering of Northwestern Polytechnical University (NPU), Xi'an. China. She obtained the BSc, MSc and PhD degrees in the NPU in 2002, 2005 and 2010, respectively. Her main research topics are robotic integrated manufacturing, complex product and mechatronic systems engineering.
Yicha Zhang
Dr. Yicha Zhang, associate professor at University of Technology Berlfort-Montbeliard (UTBM), is active in the domain of design and process planning for additive manufacturing (AM). His main research topics include design and optimization for AM, AI-based digital design, interdisciplinary design, integrated design & manufacturing, decision-making tools, expert systems and novel hybrid AM process development. He also is interested in the AM education; especially the design & modelling for AM. His work is published in peer reviewed journals and conferences, e.g. CIRP Annals, Rapid Prototyping Journal, Robotics and Computer Integrated Manufacturing, CIRP Journal of Manufacturing science & Technilogy, CIRP Design conference, SFF, etc.