User experiences, usability, and social presence of a peer-to-peer support app: survey of young adults affected by cancer

ABSTRACT

Young adult (YA) cancer survivors often experience social isolation. Mobile apps facilitate peer-to-peer connections, yet little is known about their use. YA survivors (N = 181) were surveyed about a peer-to-peer cancer support app. Among those with it downloaded, 36% reported daily/weekly use. One-to-one messaging and group chat features were easy-to-use and useful, but facilitation of social presence was variable. Within group chats, 55% participated in discussions; 45% observed conversations without contributing. The app was helpful for convenient access to peer support (84%), particularly when offline social networks were inadequate (83%); some (16–25%) reported nervousness initiating connections. Qualitative feedback identified facilitators and barriers to adoption and sustained engagement. Recommendations centered on improving design and logistical factors and facilitating in-app connections. App-based peer support is promising for addressing social isolation among YA survivors. Future research should examine theory-based communication and design features to encourage meaningful engagement and longitudinal effects on psychosocial outcomes.

KEYWORDS:

• Cancer survivors
• social support
• social media
• young adults
• mobile

Acknowledgements

The authors would like to thank Stupid Cancer and GRYT Health for their collaboration in this study.

Disclosure statement

No potential conflict of interest was reported by the author(s).