Teaching Employees How to Receive Feedback: A Preliminary Investigation

ABSTRACT

There is a substantial literature on how to deliver feedback to change performance. However, to date no research has been conducted on teaching employees how to effectively receive feedback, even though employee behavior during a feedback session could moderate the effects of feedback. Thus, we developed a list of skills that should be exhibited by an employee while receiving verbal feedback. We then evaluated their acquisition after behavioral skills training using a nonconcurrent multiple-baseline design across participants. The results showed that participants were able to acquire and maintain appropriate feedback receiving behavior.

KEYWORDS:

• Behavioral skills training
• receiving feedback
• verbal feedback

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes

1. If a follow-up question was not asked, corrective information was still provided at the end of the session but the participant would not be scored as having asked an appropriate follow-up question.