The Use of Task Clarification and Self-Monitoring to Increase Affirmative to Constructive Feedback Ratios in Supervisory Relationships

ABSTRACT

Previous research has demonstrated that a minimum ratio of 5 affirmative to 1 constructive interactions is correlated with successful long-term intimate relationships, and similar (i.e., 4:1) ratios have been suggested in the context of supervisory relationships in employment settings. However, research has yet to examine methods of increasing interactional ratios to achieve such levels. In the current study, we analyzed the effects of task clarification and, if necessary, self-monitoring on ratios of affirmative to constructive feedback statements made by three supervisors of direct care staff during in-situ supervision at an early intensive behavioral intervention clinic. Results show that two supervisors achieved the criterion for ratios of affirmative to constructive statements with task clarification, while the third participant required self-monitoring to achieve the criterion. A social validity measure indicated that both supervisors and direct care staff members approved of the procedures and the outcome of the study.

KEYWORDS:

• Supervision
• interaction ratios
• performance management
• human services

Disclosure statement

No potential conflict of interest was reported by the author(s).