The Effect of Public Service Motivation on Job Performance of Public Servants in Vietnam: The Role of Mediation of Job Satisfaction and Person-organization Fit

ABSTRACT

Many empirical studies on the effect of public service motivation (PSM) on job performance have been carried out using self-report performance, but little has been made of two dimensions of performance, called task and contextual performance, for measurement job performance. The current article, therefore, examines the relationship of PSM with job performance, combining task and contextual performance, through the mediating role of job satisfaction and person – organization fit (P-O fit). The data analysis is based on a questionnaire survey of public servants under the People’s Committee of Ho Chi Minh City, Vietnam. It was found that PSM has a directly positive impact on job performance. In addition, using the mediation effect of job satisfaction and person-organization fit in the relationship of PSM with job performance provides more robust evidence of this relationship.

KEYWORDS:

• Public service motivation
• job satisfaction
• person-organization fit
• task performance and contextual performance

Disclosure statement

No potential conflict of interest was reported by the author(s).