Service innovation implementation: a systematic review and research agenda

ABSTRACT

This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive review of published articles in the extant literature related to various aspects of service innovation implementation and then critically reviews the extant literature to identify major factors that affect the success of innovation implementation. Research gaps have thus been identified through the lens of theory development, context, characteristics, and methodology (TCCM framework). This article analyzes underexplored areas of research theme in the domain of service innovation implementation, thereby providing directions for future research.

摘要

本研究对现有文献中服务创新的实施进行了系统文献综述。本研究对现有文献中与服务创新实施的各个方面相关的已发表的文章进行全面回顾，然后对现存文献进行批判性回顾，以确定影响创新实施的因子。因此，通过理论发展、背景、特点和方法（TCCM框架）的视角，查明了继续深入研究的问题和方向。本文分析了关于服务创新实施领域还未充分研究的课题，为今后的研究指明了方向。

KEYWORDS:

• Service innovation implementation
• TCCM
• systematic review
• organizational factors
• individual factors
• implementation of innovation
• change implementation

关键词：:

• 服务创新实施
• 技术中心
• 系统文献综述
• 组织因素;个人因素
• 创新实施
• 组织变更实施

Disclosure statement

No potential conflict of interest was reported by the author(s).

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.