Not All Library Analytics are Created Equal: LibAnswers to the Rescue!

Abstract

The reasons for implementing and the advantages of switching to the Reference Analytics system, a part of the Springshare LibAnswers platform, for collecting reference statistics at a three-campus university library are described. The benefits of using this web-based product are highlighted based on the comparison with the previously used analytical tools and the annual statistical data. Transitioning to Reference Analytics allowed librarians to take advantage of such features, as seamless access to reference transactions, easy customization, cross-tabulation, and data visualization, proving beneficial for overall library reference services.

Keywords:

• Library statistics
• reference services
• reference statistics software
• reference transactions analysis

Acknowledgments

The author would like to express deep gratitude to Erin Wentz, Electronic Services Librarian, Assistant Professor of Library & Learning Resources (Boston), and Shanti Freundlich, Assistant Director for Library Assessment & Online Learning, Assistant Professor of Library & Learning Resources (Boston), for their dedicated work on Reference Analytics implementation, customization, and providing staff training on the system.

Notes on Contributor

Mariana Lapidus, MSLIS ([email protected]) is Associate Professor, Reference Coordinator, Henrietta DeBenedictis Library, MCPHS University, 179 Longwood Avenue, Boston, MA 02115-5896.