Acknowledgments. We would like to thank Tobias Schwarz and Niko Schönau for their support in collecting the empirical material. We would also like to thank the student assistants who helped us with the transcriptions and evaluation.
Notes
1 Digital plumbing refers to the actual work of installing digital technologies in a particular setting by drawing attention to the collaborative effort of co-situating prototypical technologies, the competencies associated therewith and the practical troubles encountered (Tolmie et al., Citation2010).
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Notes on contributors
Nico Castelli
Nico Castelli, is a socio-informatics researcher with an interest in digitalization, data analytics/visualization and IIoT; he is an Associate Researcher at the Institute of Information Systems and New Media at the University of Siegen.
Aparecido Fabiano Pinatti de Carvalho
Aparecido Fabiano Pinatti de Carvalho, is an interdisciplinary researcher with interests in Human-Computer Interaction, Interaction Design, Computer Supported Cooperative Work, Ubiquitous and Mobile Computing, Cyber-physical Systems, and Augmented Reality; he is currently an Associate Researcher at the Institute of Information Systems and New Media at the University of Siegen.
Nico Vitt
Nico Vitt, is a researcher in the field of socio-informatics with an interest in IT-Security and IIoT; he is a PhD student at the Institute of Information Systems and New Media at the University of Siegen.
Sebastian Taugerbeck
Sebastian Taugerbeck, is a sociologist with an interest in the field of empirical social and educational research and from a socio-informatics perspective; he is a PhD student at the Institute of Information Systems and New Media at the University of Siegen.
Dave Randall
Dave Randall, is a sociologist with an interest in the application of ethnomethodological “studies of work” program to problems of new technology and organizational change, and in the conduct of ethnographic enquiry in relation to these issues; he is a Senior Professor at the Institute of Information Systems and New Media at the University of Siegen.
Peter Tolmie
Peter Tolmie, is a sociologist with an interest in ethnographic studies across numerous settings; he is a Senior Researcher at the Institute of Information Systems and New Media at the University of Siegen.
Gunnar Stevens
Gunnar Stevens, is a computer scientist with an interest in the area of IT security and privacy; he is Professor for IT Security and Privacy at the University of Siegen.
Volker Wulf
Volker Wulf, is a computer scientist with an interest in the area of IT system design in real-world contexts, and a special focus on flexible software architecture that can be adapted by end-users, as well as methods of user-oriented software development and introduction processes; he is head of the Institute of Information Systems and New Media at the University of Siegen.