ABSTRACT
This research presents the technique architectures concepts and business model analyses for an innovative intelligent production model of facial masks, which consists of three modules: in-shop service, intelligent logistics, and smart manufacturing. The in-shop service module uses artificial intelligence to provide customers with quality experience. In the intelligent logistics module, the cyber-physical system (CPS) is used to conduct cloud processing of the traffic big data, aiming to provide an efficient intelligent logistics module for the transport of facial mask products to minimise transport time and costs. The entire process is highly efficient and fully intelligent in providing customers with customised facial mask production and services. As a result, it could be used by any Small and Medium Enterprises (SMEs) in this business and thus provides still another innovative application of smart CPS in production coordination and logistics management in the era of Industry 4.0 and Web 2.0.
Disclosure statement
No potential conflict of interest was reported by the authors.
Notes
1. Since the model is designed for customers with high affordability and the annual health inspections for those customers are regularly taken in local health centres or hospitals, from which the health data could be accessed. The most important piece of information that this model needs are the allergy and past disease records.
2. There are 57 total purchases from 27 customers since the trial operation commenced.