Information system and behavioural intention: evaluating the user behaviour of financial information system in the developing country of Indonesia

ABSTRACT

The aim of this study is to examine the dimensions (e.g., facilitating conditions (FC), performance expectancy (PE), effort expectancy (EE) and social influence (SI)) that influence behavioural intentions in financial institution in Indonesia. This research explores both the practical and theoretical basis of these paradigms. Studying the literature explores a theoretical existence of related context preceding the user behaviors. In addition, SPSS was used to measure demographic and generate descriptive statistics. Overall, the results demonstrate that behavioural intention (BI) was significantly influenced by FC, while PE and SI were marginally supported, and EE was not significant. It is acknowledged that FC is important incentives to necessitate action of user behavioural. The findings of this study may help institution and financial department to initiate new strategies such as integrating the dimensions of user experience on information system based on various indicators of this study. Additionally, to maximize the usage of information system, the institution can implement training for the employee concerning how to use the system. Further research may extend the focus to multiple organisations, cultures, and countries. This research is useful for institutions and academics as the comparative and intersecting explanation of enhancing user’s usage of information system in Indonesia.

KEYWORDS:

• Information system (IS),
• UTAUT behaviour intention
• financial institution
• developing country

Acknowledgment

This research was supported by Faculty of Science and Technology (Funding Support Program for Research Publication), Universitas Islam Negeri Sultan Syarif Kasim Riau (UIN SUSKA Riau), Indonesia. Saide Saide (WOS ResearcherID: H-2399-2018) is the corresponding author for this article. He is Lecturer at the Department of Information System, Faculty of Science and Technology, State Islamic University of Sultan Syarif Kasim Riau (Universitas Islam Negeri Sultan Syarif Kasim – UIN SUSKA Riau, Indonesia); Visiting Scholar and Research Collaboration at Tampere University, Finland. Researcher at Department of Information Management, National Taiwan University of Science and Technology (Taiwan Tech), Taiwan; Project Management at EnReach (Energy Research Center), UIN SUSKA Riau; and Chief Knowledge Officer for PRO-Knowledge Research Group, Indonesia. The authors further would like to thank the Editors and Reviewers for their critiques and revision recommendations.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research was supported by Faculty of Science and Technology (Funding Support Program for Research Publication), Universitas Islam Negeri Sultan Syarif Kasim Riau (UIN SUSKA Riau), Indonesia.

Notes on contributors

Idria Maita

Idria Maita is Lecturer at Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau, Indonesia. She obtained a bachelor’s degree at Information System, Universitas Putra Indonesia - YPTK Padang, Indonesia. Holds master’s degree at IT Management, Universiti Teknologi Malaysia. She also currently a Chairman of Department of Information System, UIN SUSKA Riau, Indonesia. She was as Secretary at Department of Information System, UIN SUSKA Riau, Indonesia (2003–2006, 2008–2012, 2013–2014). Her research area: Enterprise System, Knowledge Management, IT service management, Project Management, and E-Business. She has published several articles in 2018 International Conference on Internet and e-Business (ICIEB) and 2019 International Conference on Humanities, Education and Social Sciences (IC-HEDS). Professional/expertise organizations: AISINDO Indonesia, APTIKOM Indonesia, LSP assessors, and Certified for ICT Project Manager.

Saide Saide

Saide Saide is Lecturer at Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau, Indonesia. Holds two Master’s degrees from Department of Information Management, National Taiwan University of Science and Technology, Taiwan, and Department of Information System, Institute Technology of Sepuluh Nopember (ITS Surabaya), Indonesia. He obtained a bachelor’s Information System in Indonesia. Visiting Scholar and Research Collaboration at Tampere University, Finland. Researcher at Department of Information Management, National Taiwan University of Science and Technology, Taiwan. Management at EnReach - Energy Research Center, UIN SUSKA Riau, Indonesia. His research addressed: Knowledge Management, Information System, IT-Business Strategy. He has published numerous articles in SSCI/SCI/SCIE journals such as Big Data, Technology Analysis & Strategic Management, IEEE Transactions on Engineering Management, and Journal of Enterprise Information Management. Also, in International Journal of Innovation Management, Journal of Science and Technology Policy Management, and International Journal of Business and Society.

Yelia Gusti Putri

Yelia Gusti Putri obtained a bachelor degree at Department of Information System, Faculty of Science and Technology, State Islamic University of Sultan Syarif Kasim Riau (Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau), Indonesia. Currently as a Teacher at Insan Cendekia Boarding School, Payakumbuh, Indonesia.

Megawati Megawati

Megawati Megawati is Lecturer at Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau, Indonesia. Holds master’s degree from Department of Information System, Institut Teknologi Bandung (ITB Bandung) Indonesia. She obtained a bachelor’s degree at Information System in Indonesia. Her research addressed: IT governance, IT Risk management, Information System, and Organizational Behavior.

Medyantiwi Rahmawita Munzir

Medyantiwi Rahmawita Munzir is Lecturer at Department of Information System, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau, Indonesia. Holds bachelor’s degree from Informatics Engineering, Faculty of Science and Technology, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau, Indonesia. She obtained a master’s degree at Computer Science, Universitas Putra Indonesia - YPTK Padang, Indonesia. Research area: Information System, Organizational Behaviour, Knowledge Management. She has published articles related to technology analysis, computing data analytics, and information technology strategy.