Facilitating co-production in public services: management implications from a systematic literature review

ABSTRACT

Drawing on the results of a systematic literature review of empirical studies, this paper sheds light on six broad factors that facilitate the initiation and implementation of co-production in public services. The factors are classified into two overarching categories: organizational factors, including organizational arrangements, professional roles, and managerial tools; and procedural factors, including participant recruitment, participant preparation, and process design. For each set of factors, the paper provides a series of management implications. It concludes with additional observations for practice.

IMPACT

Unfortunately, ‘one-size-fits-all’ does not apply to co-production. Policy-makers and public managers need use their knowledge, skills, and judgment to design, activate, and implement co-production activities. The paper presents three organizational factors (organizational arrangements, professional roles, and managerial tools) and three procedural factors (participant recruitment, participant preparation, and process design) that facilitate the initiation and implementation of co-production. Moreover, for each set of factors, the paper provides an important series of management implications that offer guidance to those who are using, or who wish to use, co-production in their organizations. Thus, this paper provides evidence-driven advice that can assist public managers and policy makers looking for ways to improve co-production in public services.

KEYWORDS:

• Co-production
• public services
• systematic literature review

Disclosure Statement

No potential conflict of interest was reported by the author(s).

ORCID

Mariafrancesca Sicilia http://orcid.org/0000-0001-9186-5496

Alessandro Sancino http://orcid.org/0000-0002-1892-9622

Tina Nabatchi http://orcid.org/0000-0002-1410-3647

Enrico Guarini http://orcid.org/0000-0002-2592-7254