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Original Articles

Going global: do consumer preferences, attitudes, and barriers to using e-mental health services differ across countries?

, , , , &
Pages 17-25 | Received 06 Mar 2017, Accepted 26 Jul 2017, Published online: 31 Aug 2017
 

Abstract

Background: e-Mental health services have the capacity to overcome barriers to care and reduce the unmet need for psychological services, particularly in developing countries. However, it is unknown how acceptable e-mental health interventions may be to these populations.

Aims: The purpose of the current study was to examine consumer attitudes and perceived barriers to e-mental health usage across four countries: Australia, Iran, the Philippines and South Africa.

Methods: An online survey was completed by 524 adults living in these countries, assessing previous contact with e-mental health services, willingness to use e-mental health services, and perceived barriers and needs for accessing e-mental health services.

Results: Although previous contact with e-mental health services was low, the majority of respondents in each sample reported a willingness to try e-mental health services if offered. Barriers toward e-mental health usage were higher among the developing countries than Australia. The most commonly endorsed barriers concerned needing information and assurances regarding the programmes.

Conclusions: Across countries, participants indicated a willingness to use e-mental health programmes if offered. With appropriate research and careful implementation, e-mental health has the potential to be a valuable part of mental healthcare in developing countries.

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.

Declaration of interest

None to declare.

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