Opinions of Teachers and School Administrators about Organizational Citizenship Behaviors and Disability Services

ABSTRACT

The aim of this study was to determine primary school administrators’ and teachers’ views about the organisational citizenship behaviours in their schools. Qualitative research method was employed. The participants consisted of 15 teachers and 5 school administrators working in primary schools in North Cyprus, which were selected through maximum sampling method. Content analysis was done to analyse the data. The findings indicate that the majority of teachers report that the number of teachers who are eager to help is unsatisfactory, and that the participants do not have positive opinions about the reactions they face when they encounter a problem in school. Attention was paid to issues pertaining to disabled students. Since disabled students need extra attention and care, teachers and school administrators expressed the view that to interact with disabled students, organisational citizenship behaviour is necessary. Results further show that organisational citizens are eager to guide, to make extra effort and to empower themselves in order to be more useful and efficient. This study recommends that organising in-service training to improve organisational citizenship behaviour may be effective in improving schools and contribute to the awareness of the importance of the organisational citizenship in terms of disabled students.

KEYWORDS:

• Disability services
• organizational citizenship behaviour
• primary education
• quality
• school administrator
• school management
• teacher
• training

Disclosure statement

No potential conflict of interest was reported by the authors.