How to Increase Automated Vehicles’ Acceptance through In-Vehicle Interaction Design: A Review

ABSTRACT

Automated vehicles (AVs) are on the edge of being available on the mass market. Research often focuses on technical aspects of automation, such as computer vision, sensing, or artificial intelligence. Nevertheless, researchers also identified several challenges from a human perspective that need to be considered for a successful introduction of these technologies. In this paper, we first analyze human needs and system acceptance in the context of AVs. Then, based on a literature review, we provide a summary of current research on in-car driver-vehicle interaction and related human factor issues. This work helps researchers, designers, and practitioners to get an overview of the current state of the art.

Additional information

Notes on contributors

Henrik Detjen

Henrik Detjen holds a Master’s degree in Applied Cognitive and Media Sciences. He is lecturer at the University of Applied Sciences Ruhr West. His research deals with interaction in highly automated systems, his current focus is on the application of natural user interfaces within autonomous vehicles, user acceptance and automation transparency.

Sarah Faltaous

Sarah Faltaous is a research assistant in the Human-Computer Interaction group at the University of Duisburg-Essen. She received her Master’s degree in Cognitive Systems from the University of Ulm. She worked at Daimler Research & Development in Ulm and wrote her master thesis at the Max Planck Institute in Tübingen.

Bastian Pfleging

Bastian Pfleging is assistant professor for Future Mobility Systems and Services at Eindhoven University of Technology. His research interests especially include novel concepts for non-driving-related activities in the car and the user experience of vehicles in the transition to full automation. He is a member of the steering committee of ACM AutomotiveUI.

Stefan Geisler

Stefan Geisler is professor for Human-Machine Interaction at University of Applied Sciences Ruhr West. He worked for several years for Ford Werke GmbH. His research is on automotive HMI and user experience of technology in times of demographic change with user-centered design processes. He is head of the research institute Positive Computing.

Stefan Schneegass

Stefan Schneegass is assistant professor for computer science at the University of Duisburg-Essen. He has worked on various national and international research projects and published in the most important conferences and journals in the field of human-computer interaction. Currently he is doing research in the area of mobile, portable and ubiquitous interaction.