I Believe in a Thing Called Bot: Perceptions of the Humanness of “Chatbots”

Abstract

The way humans and robots interact is no longer in the realm of fiction, because robots have seemingly gained the ability to respond to others, including humans. Communication research can be at the forefront of examining these interactions. This study used a “chatbot”—run by a researcher—to respond to a pre-generated set of questions asked by participants. An experiment varied the presence of typos and capitalized words in the responses. Significant main effects were found for typos in the responses, which had a negative effect on the perceived humanness of the respondent, as well as other perceptions. These findings, limitations, and directions for future research are discussed.

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Keywords:

• Impression formation
• Human-machine communication
• Human-robot interaction
• Chatbots