Effects of foodservice consumers’ perceptions of face recognition payment on attitude, desire, and behavioral intentions: a cross-cultural study

ABSTRACT

This study examined factors affecting customer intention to use facial recognition payment (FRP) in the restaurant industry. This study used data collected from 331 restaurant patrons residing in South Korea and 340 patrons in America. First, perceived ease of use, usefulness, and innovativeness positively affected attitude, while perceived risk negatively influenced attitude in both groups. Second, attitude had positive effects on desire and behavioral intentions, and desire had a positive impact on behavioral intentions in both groups. Lastly, the relationship between perceived ease of use and attitude was stronger in the American group, confirming the moderating effect of cultural differences.

KEYWORDS:

• Facial recognition payment
• technology acceptance model
• perceived innovativeness
• perceived risk
• desire
• cultural differences

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research received no external funding.