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Abstract
At the organizational level, libraries focus on the development of physical collections of books and other materials, on the development of library materials by persons who are profiled in the selection, enrichment, organization, classification, cataloging and circulation of these materials, for stakeholders, who are primarily university students. The information technology programs used by libraries go beyond the physical collection of books, documents, and scientific journals, so we have a transformation of the library into the virtual world of the Internet. The advancement of libraries in the technological aspect has influenced us to have a change in the communication process between the library and the student. So, the purpose of this paper is to present the changes that have been made to the library in its structure, the programs they offer, the impact they have on the communication process between stakeholders, with a specific focus on changes that have been implemented at the AAB College Library in Prishtina, Kosovo.