Factors that Influence the Adoption of Mobile Government (M-gov): A Proposal of A Unified Model

ABSTRACT

Many m-gov adoption models have been proposed, which can confound researchers and policymakers. In this article, we reviewed 17 studies on m-gov adoption, identifying 25 different factors. We conducted two focus groups to discuss the adequacy of these factors, generating the first version of a unified model. We tested this model using data from 806 survey respondents from Brazil. The proposed unified model is parsimonious and outperforms other theoretical models.

KEYWORDS:

• Mobile government
• m-gov
• technology adoption
• unified model

Acknowledgments

The authors thank the Brazilian research agencies CAPES (Coordination for the Improvement of Higher Education Personnel) under the Grant PROEX AUXPE #1636/2018 and CNPq under the grant #309268/20168 (Productivity Scholarship of Amarolinda Klein).

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by the CAPES [1636/2018]; CNPQ [309268/20168].

Notes on contributors

Jullian Hermann Creutzberg

Jullian Creutzberg, MSc. - Master in Business Administration at UNISINOS University, Brazil. Lecturer at UNIDAVI University, Brazil, and a practitioner (developer) in the area of electronic and mobile government systems in Brazil. ORCID https://orcid.org/0000-0003-3017-4426

Amarolinda Zanela Klein

Dr. Amarolinda Klein – CNPq (The Brazilian National Council for Scientific and Technological Development) researcher, Ph.D. in Business Administration at USP (the University of Sao Paulo), Brazil. Tenured Professor at UNISINOS University, Brazil. ORCID https://orcid.org/0000-0001-8585-9057

Celso Augusto de Matos

Dr. Celso Augusto de Matos - CNPq (The Brazilian National Council for Scientific and Technological Development) researcher, Ph.D. in Business Administration at UFRGS (the Federal University of Rio Grande do Sul), Brazil. Tenured Professor at UNISINOS University, Brazil. ORCID https://orcid.org/0000-0002-2538-9089