Off-campus student housing satisfaction indicators and the drivers: From student perspectives to policy re-awakening in governance

ABSTRACT

Inadequate on-campus student accommodation in Sub-Saharan higher educational institutions triggered the need for private sector intervention in the off-campus student private housing (SPH) delivery within university communities. This paper examines students’ experiences of off-campus accommodation in terms of satisfaction indicators and driving factors in a vulnerable university’s communities in South-southern Nigeria. The paper drew upon a sequential exploratory mixed method, comprising semi-structured interviews and a questionnaire survey. The paper explored interconnectivity of satisfaction indicators and factors within the threshold of building’s physical attributes, community-related attributes, contract-related covenants, academic and social environment capability, through CAQDAS; Atlas.ti. The paper found disproportionate students’ satisfaction level within the filtered elements and scored the overall satisfaction low. Methodologically, a convergence of results pointing to the factors for improving physical, locational, landlord commitment to tenancy agreement on services and management, and flexible regulation of students’ social activities, from the two approaches, was observed. Variation surfaces from the individual rating of each indicator and the driving factors. Five distinct recommendations emerged; policy on planning, environment, and building regulations compliance, reform on SPH governance, stakeholders democracy, parent’ involvement in off-campus governance, and a committee on private housing accreditation in the university communities.

KEYWORDS:

• Student private housing
• off-campus
• satisfaction indicators
• satisfaction factors
• mixed-method
• communities
• university