Food tourists’ connectivity through the 5A journey and advocacy: comparison between generations Y and X

ABSTRACT

By adopting the new 5A model of Marketing 4.0, which conceptualizes a consumer-driven paradigm shift in digital marketing, this study empirically investigated food tourists’ connectivity throughout the 5A process (aware, appeal, ask, act, and advocate). Furthermore, we compared the 5A journeys of Generation Y and Generation X. Along the 5A path, both generations indicated the strongest social connectivity in the ask stage. Generation Y showed stronger social connectivity than Generation X, while there was no significant difference in channel connectivity. The social connectivity in the advocate stage was most strongly correlated with that in the act stage. Within each generation, active netizens were more strongly engaged in sharing and positive/negative advocacy. Based on these findings, we discuss the theoretical and practical implications.

KEYWORDS:

• Digital marketing
• food tourism
• millennial generation
• Generation X
• consumer advocacy
• connectivity
• social network
• 5A model
• netizen

Disclosure statement

No potential conflict of interest was reported by the authors.

ORCID

Jin-young Kim http://orcid.org/0000-0001-5376-167X