E-government success assessment from a public value perspective

ABSTRACT

Public organizations are massively using ICTs. Leading to e-government development, they expect creating public value. However, little empirical evidence about achieving the expected benefits exists. Focusing on the private sector, the extant theoretical models for IT value are not suitable for e-government. This research builds on the DeLone and McLean (D&M) IS success model and the e-government public value perspective to propose and test a model of e-government success from the perspective of government employees. Organizational performance and environmental sustainability are investigated as the two main dimensions of e-government public value in relation with the three quality variables, intention to use and user satisfaction. Based on PLS-SEM techniques, the results show that an intention to use the taxation system and user satisfaction lead to public value measured by organizational performance and environmental sustainability. They demonstrate the adequacy of the research model to assess e-government value from the standpoint of the government employees.

KEYWORDS:

• E-government
• public value
• organizational performance
• environmental sustainability

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Majdi Mellouli

Majdi Mellouli holds a Ph.D in management sciences from the Faculty of Economics and Management of Sfax-Tunisia in 2017 and an M.Sc in Organization and Information Systems from the Higher Institute of Accounting and Business Administration (Manouba, Tunisia) in 2010. His doctoral thesis deals with the evaluation of electronic government projects: the case of Tunisian e-government projects. His research interests include management of Information Systems and electronic government project evaluation and acceptance. His work appeared in Electronic Journal of Information Systems Evaluation (EJISE).

Fatma Bouaziz

Fatma Bouaziz is associate professor in Management at the Faculty of Economics and Management of Sfax - Tunisia. She got her Ph.D. in management in 2011 from the same faculty. Her doctoral thesis deals with the risk management of e-government projects in the case of the Tunisian government. Her research interests include the use of ICTs by government, their organizational impacts and abilities to improve public services delivery, human resource management and organizational resilience in the context of transition.

Omar Bentahar

Omar Bentahar received the Ph.D. degree in management science from the Université de Caen Normandie, Caen, France, 2011. He is an Associate Professor of Project Management and Supply Chain Management with the IAE Metz School of Management, Université de Lorraine, Metz, France, and a member of the European Centre for Research in Financial Economics and Business Management (CEREFIGE). He is the Director of the Project Management and MBA Programs and the Co-Founder of the International Conference PROLOG: “Project & Logistics”. His research interests include management of innovative and complex projects, IS, supply chain management, and mixed methods research.