Firms’ responses to the COVID-19 crisis in the tourism industry: effects on customer loyalty and economic performance

Click to increase image sizeClick to decrease image size

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Francesca Magno

Francesca Magno, Ph.D., is an Assistant Professor of Management at the University of Bergamo (Italy). Her academic and research interests include service management and marketing, tourism and hospitality, brand management.

Fabio Cassia

Fabio Cassia, Ph.D., is an Associate Professor of Management at the University of Verona (Italy). His research interests are related to service management, tourism, value creation and business relationships.