Digital technology and enterprise knowledge management: literature review and theoretical framework construction

ABSTRACT

This paper systematically analyses the research on enterprise knowledge management and digital technology. We used VOSviewer to carry out topic cluster analysis and found that current research can be divided into four topics: digital technology and customer knowledge management; application dilemma and problems of digital technology in knowledge management; digital transformation of organizational knowledge management; and the influence of digital technology on knowledge management. In addition, we summarize the application research framework of digital technology in enterprise knowledge management, including antecedents, results and impact paths.

KEYWORDS:

• Knowledge management
• digital technology
• bibliometrics technology
• business management

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The research was partly supported by Graduate Innovation Fund of Jilin University [Grant No. 2022131] and Communist Youth League Special Project of Jilin University [Grant No. 2022-gqt-28].

Notes on contributors

Wei Yan

Wei Yan is a PhD student at the School of Business and Management, Jilin University, China. His main research interests are enterprise knowledge management and digital innovation.

Yiyu Xiong

Yiyu Xiong is a Master’s degree student at the School of Business and Management, Jilin University, China. Her main research interests are entrepreneurial learning and new ventures growth.

Anwei Gu

Anwei Gu is an Associate Professor of Business Administration at the School of Business and Management, Jilin University, China. His main research interests are user innovation, digital innovation and brand relationship management.

Heng Lu

Heng Lu is a lecturer at the School of Journalism and Communication, Shaanxi Normal University, China. His main research interests are data mining/visualization and new media user behaviour.

Xiangxian Zhang

Xiangxian Zhang is a Professor at the School of Business and Management, Jilin University, China. His main research interests are knowledge management and information resource management.