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Current Issues in Tourism Volume 25, 2022 - Issue 23: COVID-19
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Tracking tourism and hospitality employees’ real-time perceptions and emotions in an online community during the COVID-19 pandemic

Eunhye Parka School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong;b Department of Food and Nutrition, Gachon University, Seongnam, S. KoreaORCID Iconhttps://orcid.org/0000-0002-5470-3065View further author information
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Woo-Hyuk Kimc IoT and Big Data Research Center, Department of Consumer Science, Incheon National University, Incheon, S. KoreaCorrespondence[email protected] [email protected]
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Sung-Bum Kimd College of Business Administration, Inha University, Incheon, S. KoreaCorrespondence[email protected] [email protected]
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Pages 3761-3765 | Received 10 May 2020, Accepted 08 Sep 2020, Published online: 27 Sep 2020
 
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ABSTRACT

Online communities are playing a critical role in social communication during the COVID-19 pandemic. We reviewed 25,795 online comments from Reddit, a popular social-media website with a subsection focused on tourism and hospitality employees, regarding COVID-19. We found key hidden topics dominating employee perceptions (i.e. COVID-19, racism, compassion, employment issues, sanitation), tracked changes of these issues over time, and catalogued the changes in employees’ emotions. This study provides discussion and new insights for tourism and hospitality research within the field of pandemic studies.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.

Additional information

Funding

This work was supported by Incheon National University Research Grant in 2020.

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