https://orcid.org/0000-0001-7639-8180
![Sample our Communication Studies journals, sign in here to start your access, 2013 & 2014 volumes FREE to you for 14 days]({"type":"image" , "src" : "/sda/5927/TOC-Subject-Sample-2021-Information-Science2.jpg"})
Disclosure statement
No potential conflict of interest was reported by the authors.
Notes
1. See Pfannmöller Citation2019 for a brief explanation of this distinction between “rule-based” and “dynamic” or machine-learning based chatbots. Other terminologies could be used to describe this distinction but we decided here to stick to the words of our interviewee.
Additional information
Funding
This paper was produced as part of a project called “Internet and Social Justice: The engagement of social movements and civil society on Internet Governance and the evolution of Internet infrastructures” funded by the Social Sciences and Humanities Research Council of Canada (SSHRC).