Operational excellence, organisational culture and agility: the missing link?

Abstract

In an increasingly dynamic environment where change seems to be the only constant feature, operational excellence programmes are often used to achieve improved performance results. However, the capacity of such approaches to make organisations successful in the long term is yet to be demonstrated. Operational excellence should not be seen as an approach to promote change, but rather to provide tools and framing for people in the organisation to deal with it. Our literature-based theory is that the relationships of operational excellence with both organisational culture and agility have the potential for further integration in the promotion of long-term, sustainable operational excellence initiatives. To do so, such initiatives need to look beyond simple cultural fit and work to promote a more agile behaviour and a cultural capacity to deal with constant change. If these conditions are met, the sustainability of operational excellence should be achieved, with organisations being able to strive in the long term with the promotion of organisational agility capabilities and an adaptable culture. The objective of this paper is to sustain this theory building, proposing the research questions that will help us understand the relationships and integration between the concepts of operational excellence, organisational agility and organisational culture.

Keywords:

• operational excellence
• organisational culture
• organisational agility
• quality
• total quality management

ORCID

André M. Carvalho http://orcid.org/0000-0002-9460-7553

Paulo Sampaio http://orcid.org/0000-0002-0879-1084

Eric Rebentisch http://orcid.org/0000-0003-1124-1312

João Álvaro Carvalho http://orcid.org/0000-0002-7223-1532

Pedro Saraiva http://orcid.org/0000-0002-4465-4597

Additional information

Funding

This work was supported by Fundação para a Ciência e a Technologic [grant number PD/BD/114149/2016].