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Research Article

The Upward Ethical Dissent Scale: development and validation

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Pages 58-77 | Received 09 Jun 2023, Accepted 17 Sep 2023, Published online: 20 Nov 2023
 

ABSTRACT

Ethical problems in organizations tend to be some of the most public and devastating for members, organizations, and society. Meanwhile, upward dissent is a key mechanism through which wrongdoing can be detected and corrected. However, a confluence of forces suppresses and displaces ethical dissent in organizations. Research identified many of these influential dynamics through limited method approaches. Indeed, additional methodological tools are needed to advance this important line of research. Thus, we modified an established measure of general upward dissent to focus on ethical dissent specifically then validated it. We labeled the modified measure the Upward Ethical Dissent (UED) Scale. As expected, results supported a four-factor structure for the UED Scale. Moreover, construct validity was supported through high positive correlations between UED and upward dissent subscales and moderate negative correlations with acquiescent silence. Additionally, low to moderate correlations are found between competent forms of UED and moral identity variables. Theoretical implications and future directions are discussed.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Notes

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2 J. L. Cotton, “Employee Involvement: Methods for Improving Performance and Work Attitudes,” SAGE (1993).

3 J. W. Kassing, “Articulating, Antagonizing, and Displacing: A Model of Employee Dissent,” Communication Studies 48 (1997): 311–32. https://doi.org/10.1080/10510979709368510

4 Ibid., “Exploring the Relationship Between Workplace Freedom of Speech, Organizational Identification, and Employee Dissent,” Communication Research Reports 17, no. 4 (2000): 387–96. https://doi.org/10.1080/08824090009388787

5 L. M. Gossett and J. Kilker, “My Job Sucks: Examining Counterinstitutional Web Sites as Locations for Organizational Member Voice, Dissent, and Resistance,” Management Communication Quarterly 20, no. 1 (2006): 63–90. https://doi.org/10.1177/0893318906291729

6 Kassing, “Speaking Up,” 2002.

7 M. A. Rahim, “Bases of Leader Power and Effectiveness,” In D. Tjosvold and B. Wisse (eds.), Power and Interdependence in Organizations, Cambridge University Press (2009).

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9 J. W. Kassing, “From the Look of Things: Assessing Perceptions of Organizational Dissenters,” Management Communication Quarterly 14 (2001): 442–70. https://doi.org/10.1177/0893318901143003

10 J. W. Kassing and T. A. Armstrong, “Someone’s Going to Hear About This: Examining the Association Between Dissent-Triggering Events and Employees’ Dissent Expression,” Management Communication Quarterly 16, no. 1 (2002), 39–65. https://doi.org/10.1177/0893318902161002

11 R. S. Bisel, K. M. Kelley, N. A. Ploeger, and J. Messersmith, “Workers’ Moral Mum Effect: On Facework and Unethical Behavior in the Workplace,” Communication Studies 62, no 2 (2011): 153–70. https://doi.org/10.1080/10510974.2010.551314

12 H. Xu, L. E. Bolton, and K. P. Winterich, “How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims,” Journal of Consumer Research 48, no. 1 (2021): 77–101. https://doi.org/10.1093/jcr/ucaa067

13 B. K. Richardson and C. R. Scott, “Who Do You Think Wrote It?: Stakeholder Tensions in a Case of Anonymous Organizational Whistleblowing,” Western Journal of Communication 86, no. 5 (2022): 734–55. https://doi.org/10.1080/10570314.2022.2100466

14 A. C. Zanin, R. S. Bisel, and E. A. Adame, “Supervisor Moral Talk Contagion and Trust-in-Supervisor: Mitigating the Workplace Moral Mum Effect,” Management Communication Quarterly 30, no 2. (2016): 147–63. https://doi.org/10.1177/0893318915619755

15 Xu, Bolton, and Winterich, “How Do Companies React,” 2021.

16 R. S. Bisel, Organizational Moral Learning: A Communication Approach, Routledge (2018).

17 R. S. Bisel and E. A. Adame, “Encouraging Upward Ethical Dissent in Organizations: The Role of Deference to Embodied Expertise,” Management Communication Quarterly 33, no. 2 (2019): 139–59. https://doi.org/10.1177/0893318918811949

18 Bisel, Organizational Moral Learning, 2018.

19 N. A. Ploeger, K. M. Kelley, and R. S. Bisel, “Hierarchical Mum Effect: A New Investigation of Organizational Ethics,” Southern Communication Journal 76, no. 5 (2011): 465–81. https://doi.org/10.1080/1041794x.2010.500343

20 Bisel, Kelley, Ploeger, and Messersmith, “Workers’ Moral Mum Effect,” 2011; Bisel and Adame, “Encouraging Upward Ethical Dissent,” 2019; Zanin, Bisel, and Adame, “Supervisor Moral Talk Contagion,” 2016.

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22 Bisel, Kelley, Ploeger, and Messersmith, “Workers’ Moral Mum Effect,” 2011

23 Bisel and Adame, “Encouraging Upward Ethical Dissent,” 2019

24 A. O. Hirschman, Exit, Voice, and Loyalty, Harvard University Press (1970).

25 Gossett and Kilker, “My Job Sucks,” 2006.

26 W. I. Gorden, “Range of Employee Voice,” Employee Responsibilities and Rights Journal 4 (1988): 283–99. https://doi.org/10.1007/BF01556937

27 Ibid.

28 J. W. Kassing, “Development and Validation of the Organizational Dissent Scale,” Management Communication Quarterly 12, no. 2 (1988): 183–229. https://doi.org/10.1177/0893318998122002

29 Ibid.

30 J. W. Kassing and W. Kava, “Assessing Disagreement Expressed to Management: Development of the Upward Dissent Scale,” Communication Research Reports 30, no. 1 (2013): 46–56. https://doi.org/10.1080/08824096.2012.746225

31 Kassing, “Development and Validation,” 1988.

32 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

33 Kassing, “Development and Validation,” 1988.

34 W. C. Redding, “Rocking Boats, Blowing Whistles, and Teaching Speech Communication,” Communication Education 34 (1985): 245–58. https://doi.org/10.1080/03634528509378613

35 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

36 Kassing, “Speaking Up,” 2002.

37 Ibid.

38 Kassing and Kava, “Assessing Disagreement,” 2013.

39 S. M. Croucher, J. W. Kassing, and A. R. Diers-Lawson, “Accuracy, Coherence, and Discrepancy in Self- and Other-Reports: Moving Toward an Interactive Perspective of Organizational Dissent,” Management Communication Quarterly 27, no. 3 (2013): 425–42.

40 J. W. Kassing, “Speaking Up Competently: A Comparison of Perceived Competence in Upward Dissent Strategies,” Communication Research Reports 22, no. 3 (2005): 227–34.

41 Kassing, “Articulating, Antagonizing, and Displacing,” 1997.

42 Kassing, “Exploring the Relationship,” 2000.

43 S. M. Croucher, C. Zeng, and J. W. Kassing, “Learning to Contradict and Standing Up For the Company: An Exploration of the Relationship Between Organizational Dissent, Organizational Assimilation, and Organizational Reputation,” International Journal of Business Communication 56, no. 3 (2019): 349–67.

44 C. A. Bullis and P. K. Tompkins, “The Forest Ranger Revisited: A Study of Control Practices and Identification,” Communication Monographs 56 (1989), 287–306. https://doi.org/10.1080/03637758909390266

45 Kassing, “Exploring the Relationship,” 2000.

46 Bullis and Tompkins, “The Forest Ranger,” 1989.

47 Bisel, Kelley, Ploeger, and Messersmith, “Workers’ Moral Mum Effect,” 2011

48 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

49 Bisel, Kelley, Ploeger, and Messersmith, “Workers’ Moral Mum Effect,” 2011

50 Bisel, Organizational Moral Learning, 2018.

51 R. S. Bisel and M. W. Kramer, “Denying What Workers Believe Are Unethical Workplace Requests: Do Workers Use Moral, Operational, or Policy Justifications Publicly?,” Management Communication Quarterly 28, no. 1 (2014): 111–29.

52 Zanin, Bisel, and Adame, “Supervisor Moral Talk Contagion,” 2016.

53 Bisel and Adame, “Encouraging Upward Ethical Dissent,” 2019

54 Zanin, Bisel, and Adame, “Supervisor Moral Talk Contagion,” 2016.

55 H. Tajfel, J. C. Turner, W. G. Austin, and S. Worchel, “An Integrative Theory of Intergroup Conflict,” Organizational Identity: A Reader 56, no. 65 (1979).

56 R. S. Bisel, A. S. Messersmith, and K. M. Kelley, “Supervisor–Subordinate Communication: Hierarchical Mum Effect Meets Organizational Learning,” Journal of Business Communication 49, no. 2 (2012): 128–47.

57 R. S. Bisel and E. N. Arterburn, “Making Sense of Organizational Members’ Silence: A Sensemaking-Resource Model,” Communication Research Reports 29, no. 3 (2012): 217–26.

58 S. M. Croucher, S. Kelley, H. Chen, and D. Ashwell, “Examining the Relationships Between Face Concerns and Dissent,” International Journal of Conflict Management 32, no. 1 (2021): 1044–68.

59 Kassing and Kava, “Assessing Disagreement,” 2013.

60 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

61 L. Van Dyne, S. Ang, and I. C. Botero, “Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs,” Journal of Management Studies 40, no. 6 (2003): 1359–92. https://doi.org/10.1111/1467-6486.00384

62 Singleton and Straits, Approaches to Social Research, 2010.

63 C. R. Scott, S. R. Corman, and G. Cheney, “Development of a Structurational Model of Identification in the Organization,” Communication Theory 8, no. 3 (1998): 298–336. https://doi.org/10.1111/j.1468-2885.1998.tb00223.x

64 K. E. Weick and K. M. Sutcliffe, “Managing the Unexpected: Sustained Performance in a Complex World (3rd ed.),” Wiley (2015).

65 Scott, Corman, and Cheney, “Development of a Structurational Model,” 1998.

66 E. H. O’Boyle and D. R. Forsyth, “Individual Differences in Ethics Positions: The EPQ-5,” PLoS ONE 16, no. 6 (2021). https://doi.org/10.1371/journal.pone.0251989

67 Ibid.

68 Kassing, “Articulating, Antagonizing, and Displacing,” 1997.

69 Scott, Corman, and Cheney, “Development of a Structurational Model,” 1998.

70 J. E. Black and W. M. Reynolds, “Development, Reliability, and Validity of the Moral Identity Questionnaire,” Personality and Individual Differences 97 (2016): 120–29. http://dx.doi.org/10.1016/j.paid.2016.03.041

71 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

72 Bisel, Kelley, Ploeger, and Messersmith, “Workers’ Moral Mum Effect,” 2011; Bisel, Organizational Moral Learning, 2018.

73 Kassing and Kava, “Assessing Disagreement,” 2013.

74 A. F. Hayes and J. J. Coutts, “Use Omega Rather than Cronbach’s Alpha for Reliability. But … ,” Communication Methods and Measures 14 (2020): 1–24.

75 Van Dyne, Ang, and Botero, “Conceptualizing Employee Silence,” 2003.

76 F. Mael and B. E. Ashforth, “Alumni and Their Alma Mater: A Partial Test of the Reformulated Model of Organizational Identification,” Journal of Organizational Behavior 13, no. 2 (1992): 103–23. https://www.jstor.org/stable/2488176

77 Black and Reynold, “Development, Reliability, and Validity,” 2016.

78 O’Boyle and Forsyth, “Individual Differences,” 2021.

79 T. A. Brown, “Confirmatory Factor Analysis for Applied Research (2nd ed.),” Guilford Press (2015).

80 L. Hu and P. M. Bentler, “Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives,” Structural Equation Modeling 6 (1999): 1–55. https://doi.org/10.1080/10705519909540118

81 D. A. Cole, “Utility of Confirmatory Factor Analysis in Test Validation Research,” Journal of Consulting and Clinical Psychology 55 (1987): 584–94. https://doi.org/10.1037/0022-006X.55.4.584

82 Hu and Bentler, “Cutoff Criteria,” 1999.

83 Ibid.

84 Brown, Confirmatory Factor Analysis, 2015.

85 Ibid.

86 Hu and Bentler, “Cutoff Criteria,” 1999; Brown, Confirmatory Factor Analysis, 2015; Cole, “Utility of Confirmatory Factor Analysis,” 1987.

87 Singleton and Straits, Approaches to Social Research, 2010.

88 Ibid.

89 Kassing and Kava, “Assessing Disagreement,” 2013.

90 J. Haidt, “The Emotional Dog and Its Rational Tail: A Social Intuitionist Approach to Moral Judgment,” Psychological Review 108, no 4 (2001): 814.

91 J. J. Kish-Gephart, D. A. Harrison, and L. K. Trevino, “Bad Apples, Bad Cases, and Bad Barrels: Meta-Analytic Evidence about Sources of Unethical Decisions at Work,” Journal of Applied Psychology 95, no. 1 (2010): 1.

92 J. Haidt, The Righteous Mind: Why Good People Are Divided By Politics and Religion, Vintage (2013).

93 Ibid.

94 Kish-Gephart, Harrison, and Trevino, “Bad Apples,” 2010.

95 Bisel, Organizational Moral Learning, 2018.

96 J. W. Kassing, “Breaking the Chain of Command: Making Sense of Employee Circumvention”, Journal of Business Communication 46, no. 3 (2009): 311–34.

97 J. W. Kassing, “Going Around the Boss: Exploring the Consequences of Circumvention,” Management Communication Quarterly 21, no.1 (2007): 55–74.

98 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

99 Rahim, “Bases of Leader Power,” 2009.

100 J. W. Kassing, “Dissent in Organizations,” Polity (2011).

101 J. T. Garner, “Strategic Dissent: Expressions of Organizational Dissent Motivated by Influence Goals,” International Journal of Strategic Communication 3, no. 1 (2009): 34–51.

102 Scott, Corman, and Cheney, “Development of a Structurational Model,” 1998.

103 T. F. Waddell, “When Inspiration Comes with Baggage: How Prior Moral Transgressions Affect Feelings of Elevation and Disgust,” Communication Research Reports 36, no. 4 (2019): 277–86.

104 Bisel and Adame, “Encouraging Upward Ethical Dissent,” 2019; Zanin, Bisel, and Adame, “Supervisor Moral Talk Contagion,” 2016.

105 S. P. Feldman, “Memory as a Moral Decision: The Role of Ethics in Organizational Culture,” Transaction Publishers (2002).

106 Ibid., “Moral Memory: Why and How Moral Companies Manage Tradition,” Journal of Business Ethics 72, no. 4 (2007): 395–409. https://www.jstor.org/stable/25075390

107 Kassing, Dissent in Organizations, 2011.

108 Kassing, “Speaking Up,” 2002.

109 Kassing and Armstrong, “Someone’s Going to Hear About This,” 2002.

110 Kassing and Kava, “Assessing Disagreement,” 2013.

111 Ibid.

112 Ibid.

113 Ibid.

114 Hirschmann, Exit, Voice, and Loyalty, 1970.

115 Van Dyne, Ang, and Botero, “Conceptualizing Employee Silence,” 2003.

116 Gossett and Kilker, “My Job Sucks,” 2006.

117 Singleton and Straits, Approaches to Social Research, 2010.

118 Scott, Corman, and Cheney, “Development of a Structurational Model,” 1998.

119 Brown, Confirmatory Factor Analysis, 2015.

120 Kassing and Kava, “Assessing Disagreement,” 2013.

121 Kassing, “Breaking the Chain,” 2009; Redding, “Rocking Boats,” 1985.

122 Kassing, “Speaking Up,” 2002.

123 Hirschmann, Exit, Voice, and Loyalty, 1970.

124 Bisel, Organizational Moral Learning, 2018.

125 Bisel, Kelley, Ploeger, and Messersmith, “Workers’ Moral Mum Effect,” 2011; Bisel and Adame, “Encouraging Upward Ethical Dissent,” 2019; Zanin, Bisel, and Adame, “Supervisor Moral Talk Contagion,” 2016.

Additional information

Funding

This research was approved by the Institutional Review Board of the University of Oklahoma, No. 15141.

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