ERP implementation effects on sustainable maritime balanced scorecard: evidence from major European ports

ABSTRACT

The present paper analyzes how the port’s use of the Enterprise Resources Planning (ERP) systems affects the different perspectives of the Sustainable Maritime Balanced Scorecard (SMBSC) in an efficient and effective manner. ERP needs huge initial investment that should be reflected through the improved results of both the financial and non-financial indicators. This paper focuses on the performance of ERP through the review of the literature and a Structural Equation Model of five major European ports. The results show that the use of ERP improves all the perspectives of the SMBSC along with the sustainability approach.

KEYWORDS:

• Enterprise Resource Planning (ERP)
• Sustainable Maritime Balanced Scorecard (SMBSC)
• Structural Equation Model (SEM)
• financial performance
• non-financial performance
• Fornell-Larcker criterion

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Lucie Sislian

Lucie Sislian is currently an Assistant Professor at the College of Management and Technology in the Arab Academy for Science and Technology and Maritime Transport, Egypt. She holds a PhD in Management from France. Her research interests are in sustainable supply chain management and maritime logistics.

Anicia Jaegler

Anicia Jaegler received a diploma in engineering and Ph.D. degree from the Ecole des Mines de Saint-Etienne, Saint-Etienne, France and an HDR (the Ph.D. post-doctoral diploma) from the CRETLOG of the University Aix-Marseille, Marseille, France. Since 2018, she has been head of the Operations Management and Information Systems Department at Kedge Businnes School. Her current research focuses on sustainable supply chain management.