Factors affecting post-implementation success of enterprise resource planning systems: a perspective of business process performance

ABSTRACT

The study investigates critical factors which are important to evaluate enterprise resource planning (ERP) in the post-implementation stage. A conceptual framework is proposed with a set of relevant hypotheses and a structural equation modeling is used to analyze the survey data using Smart-PLS package program. The results illustrate that post-implementation success factors are significant for assessing an overall impact of ERP post-implementation. Likewise, the possibility of business process performance is higher in a condition of when the systems are employed in a coordinated way. The findings may assist ERP professionals and developers in other countries for ERP implementation in future.

KEYWORDS:

• Enterprise resource planning (ERP) systems
• post-implementation success
• continuous system development (CSD)
• decision support unit (DSU)
• business process performance (BPP)

Acknowledgments

This study was supported by the National Natural Science Foundation of China under Project No. 71810107003.

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This work was supported by the National Natural Science Foundation of China [71810107003].