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ABSTRACT
This paper provides an introduction and an applied case study for primary care givers and healthcare executives interested in ‘Six Sigma’ theories and methodologies. The paper provides a brief background into ‘Six Sigma’s’ capabilities, quality trends in the healthcare field, and ‘Six Sigma’s’ practical relevance to home healthcare itself. Hereafter, an executive briefing covering key ‘Six Sigma’ theories, concepts, and methods is presented. Finally, the accompanying case study traces and explains in detail how ‘Six Sigma’ methods can be applied to improve the accuracy, consistency, and turnaround time of home care reporting, processing, and billing functions.
Disclosure statement
No potential conflict of interest was reported by the authors.
Additional information
Notes on contributors
Christian Hernandez
Dr. Christian Hernandez, M.B.A. received his PhD from the University of Birmingham, UK. He has authored several pieces in the field of public administration and political economy, including works in leading journals. His forthcoming book (Globalization, the IMF, and international banks in Argentina: The model economic crisis) will release in 2019 via Rowman & Littlefield publishers.
Jennifer J. Lopez
Jennifer J. Lopez, C.S.S.B.B is a financial executive with over 15 years of managerial experience in research administration. She has served as associate director of sponsored programs at Duke University. In her current role, she serves as director of research administration for the Sylvester Comprehensive Cancer Center – at the University of Miami.
Richard Melnyc
Richard Melnyc, M.S. is a healthcare executive and management consultant who graduated the University of Miami.
Mark Friedman
Dr. Mark Friedman is an associate professor of accounting at the University of Miami School of business. His research emphasis is on translating developments in the field of accounting to business applications and software. His work also incorporates theories and methods of continuous improvement therein.
Howard Gitlow
Dr. Howard Gitlow is executive director of the Institute for the Study of Quality, director of the Master of Science degree in management science, and a professor of management science at the University of Miami Business School. Dr. Gitlow is a Six Sigma Master Black Belt and fellow of the American Society for Quality.