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ABSTRACT
Background: Effective communication between nurses and patients is crucial in achieving health outcomes for patients in terms of nursing care.Therefore, the current situation regarding the nurse-patient communication and its associated factors at Bach Mai Hospital was addressed in this paper.
Methods: A cross-sectional study was implemented on145 nurses from eight clinical departments Bach Mai hospital, Vietnam. Data analysis on the associated factors was performed via observations based on questionnaires constructed and validated by Health strategy and Policy Institute, Vietnam.
Results: Only 12% of the nurses qualified for overall communication, and 16.1% of these nurses qualified in verbal communication, 12.2% qualified for intonation and gesture, and 11% qualified for being good at listening. Nurses with a longer duration of employment tended to have better communication (Coeff = 4.49, 95%CI: 0.13 − 8.56), afternoon and evening shifts were negatively associated with communication (Coeff = −3.45 and −3.75 (95 % CI: (−5.58) to (− 1.32) and (−5.87) to (−1.62), respectively). Moreover, nurses working in surgery divisions had better nurse-patient interaction compared to those working in internal medicine divisions (Coeff=21.59, 95%CI: 15.95−27.23).
Conclusion: Our study provides further evidence concerning the current practices of nurse-patient communication aiming to improve the effectiveness of interaction between nurses and patients in clinical settings in Vietnam.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Additional information
Notes on contributors
Tiep Viet Tran
Dr. Tiep Viet Tran Director of Oncology Center, Director of Vietnam-Sweden Uong Bi Training & Direction Center. He received an inpatient degree in Urology at Ballanger Hospital in France in 1999–2000 and a PhD in medicine from Hanoi Medical University in 2003–2007. He has presided over many studies and published in national and international journals: in Urology, antibiotic use and maternal care.
Tinh Dang Tran
Tinh Dang Tran is a PhD student at Hanoi University of Public Health, he has graduated from bachelor of nursing and is currently working in Bach Mai Hospital as nurses.
Anh Quoc Nguyen
Associated Professor, Dr Anh Quoc Nguyen is former director of Bach Mai hospital, he has interested in improving the nurse-patients communication research.
Thanh Thi Dinh
Thanh Thi Dinh is a master student of Hospital management and lecturer at Hanoi University of Public Health, she has been involved in doing research and has certain experience in this field.
Anh Thi Kim Le
Dr Anh Thi Kim Le is a epidemiological at Hanoi University of Public Health with PhD degree in Epidemiology, she has many publications within hospital management field.
Hieu Ba Tran
Dr Hieu Ba Tran is currently working as a doctor at Bach Mai hospital, he is enthusiastic in doing research and soon will be PhD student.
Phuong Thi Vu
Associated Professor, Dr Phuong Thi Vu has been working in Dinh Tien Hoang Institute of medicine and she has involved in many research related to hospital management.
Hoai Thu Nguyen
Dr Hoai Thu Nguyen is doctor at National Geriatric Hospital and she is currently doing some research in health management field.
Linh Vu Phuong Dang
Dr Linh Vu Phuong Dang is currently working in Hanoi University of Public Health, she has many experience in doing HIV research and she is currently having a project in hospital management.