Staff engagement within the NHS is a journey not a single event

ABSTRACT

Staff engagement is the emotional commitment an employee as to the organization and its goals. Within the National Health Service (NHS), higher levels of engagement are associated with better staff performance and improved patient outcomes. However, it is often uncertain how management teams should improve staff engagement and what strategies to explore to increase this metric. Here, I provide a local commentary of staff engagement within the NHS, discussing key human resource and working environment barriers and enablers.

KEYWORDS:

• NHS Trust
• feedback
• touchpoint
• employee
• satisfaction
• management
• leadership
• experience

Acknowledgements

The author would like to thank Elizabeth Law and Na’eem Ahmed for their support and guidance.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Raihan Mohammed

Dr Raihan Mohammed graduated from the University of Cambridge and is undertaking a Psychiatry Foundation Fellowship at Nottingham City Hospital.