A text-net analysis of mission statements in the healthcare industry: Evidence from public and private hospitals’ websites

ABSTRACT

This study explores components of hospital mission statements by combining text mining techniques and network analysis. By considering 153 public and private hospitals with a published mission statement in English, it evaluates influential words and identified clusters and components in hospital mission statements, determined (in)connections among the statements. Similarities and differences based on hospital ownership status (i.e. public or private) are provided. The assessment of English versions of mission statements in Turkish hospitals generated seven clusters: (1) quality and quality of health services, (2) technology orientation, (3) focus on modern medicine, (4) societal expectations, (5) universal standards, (6) institutional philosophy, and (7) employees. Significant differences in the components of public and private hospital mission statements are identified and the potential contributions to practitioners in developing their mission statements is discussed.

KEYWORDS:

• Mission statements
• public hospitals
• private hospitals
• health service
• text-net analysis
• Turkey

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The author(s) reported there is no funding associated with the work featured in this article.

Notes on contributors

Saffet Ocak

Dr. Saffet Ocak is an Associate Professor at Mugla Sitki Kocman University. His research focuses on healthcare management.

Mehmet Ali Köseoglu

Dr. Mehmet Ali Köseoglu is an Assistant Professor at Metropolitan State University. His research interests are strategy and bibliometrics.

John A. Parnell

Dr. John A. Parnell is a Professor & Eminent Scholar in Management at the University of North Alabama. He is the author of over 200 basic and applied research articles, published presentations, and cases in strategic management and related areas.

Hasan Evrim Arici

Dr. Hasan Evrim Arici is an Assistant Professor at Kastamonu University. His research deals with leadership and strategy subject in tourism and hospitality.