Supporting Regulation Through Support Worker Approach to Interaction: A Case Study

Abstract

This article addresses the role and impact of communication approaches for people in a distressed state, with particular reference to an adult person with communication access needs and ways of expressing their needs that present as a concern to others. We present an approach led by a neurobiological, behavioural, and social-science-based lens that seeks to understand the experiences of people in response to unmet needs with the aim of reducing their experience of anxiety and stress. We introduce a case study and discuss the integral role of communication partners in supporting a person to regain a sense of regulation when aspects of their life results in significant impacts to their wellbeing. Three communication approaches are applied to a support worker setting that lead to an increase in a person’s experience of safety, connection, and regulation.

Keywords::

• Communication Approaches
• Communication Access Needs
• Adults
• Support Workers
• Regulation, Safety

Additional information

Notes on contributors

Jane Hunt

Jane Hunt is a Speech Pathologist/Behaviour Support Practitioner for Microboards Australia, based in Busselton, Western Australia.

Debbie Lobb

Debbie Lobb is the Director of Professional Supports, Microboards Australia and postgraduate lecturer.