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Abstract
This research explores how top management participation and three types of IT capability enable SMEs' competitive process alignment and flexibility capabilities. Our research hypotheses are tested using data from 310 Australian SMEs. Results show that top management participation and external IT linkage capability positively affect both process alignment and process flexibility. While IT infrastructure capability and IT business spanning capability positively affect process alignment, they are not significantly related to process flexibility. In addition, both process alignment and process flexibility capabilities have significant positive effects on SME performance. Contributions and implications of this study are discussed.
Additional information
Notes on contributors
Rui Bi
Rui Bi is a Senior Lecturer in the School of Management and Marketing at the Charles Sturt University.
Robert Davison
Robert Davison is a Professor in the Department of Information Systems at the City University of Hong Kong.
Kosmas Smyrnios
Kosmas Smyrnios is a Professor in the School of Management at the RMIT University.