Abstract
Although knowledge management (KM) has been examined in previous research, the utilization of KM technologies is still not well understood. Hence, in this study, a model was developed to investigate the utilization of KM technologies, specifically, knowledge portals, from the task–technology fit (TTF) perspective. An empirical study was conducted in the Chinese consulting industry to test the validity of the model. The results show that knowledge tacitness, output quality, and compatibility are positively related to utilization. Utilization and compatibility are positively related to performance. TTF is more strongly related to performance than to utilization. Implications of the results are discussed.
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Notes on contributors
Thompson S H Teo
Thompson S.H. Teo is an associate professor in the Department of Decision Sciences at the School of Business, National University of Singapore. His research interests include strategic use of IT, e-commerce, e-government, adoption and diffusion of IT, strategic IT management and planning, and offshoring. He has published more than 80 papers in international refereed journals such as Communications of the ACM, Communications of the AIS, Decision Support Systems, European Journal of Information Systems, IEEE Transactions on Engineering Management, Journal of the AIS, Journal of Management Information Systems, MISQ Executive, and Omega. He has also co-edited four books on IT and e-commerce, and is on the editorial board of several international refereed journals. He is also a two-time winner of the SIM Paper Competition Award.
Bing Men
Bing Men graduated with B.S. from Fudan University (China) and M.Sc. (Management) from the National University of Singapore. She is currently working in a bank.