Automation and decision support in interactive consumer products

Abstract

This article presents two empirical studies (n = 30, n = 48) that are concerned with different forms of automation in interactive consumer products. The goal of the studies was to evaluate the effectiveness of two types of automation: perceptual augmentation (i.e. supporting users' information acquisition and analysis); and control integration (i.e. supporting users' action selection and implementation). Furthermore, the effectiveness of on-product information (i.e. labels attached to product) in supporting automation design was evaluated. The findings suggested greater benefits for automation in control integration than in perceptual augmentation alone, which may be partly due to the specific requirements of consumer product usage. If employed appropriately, on-product information can be a helpful means of information conveyance. The article discusses the implications of automation design in interactive consumer products while drawing on automation models from the work environment.

Keywords:

• Automation
• Consumer product
• Performance
• On-product information
• Environmental concern

Acknowledgements

We gratefully acknowledge the financial support of the German Research Foundation (DFG) for the completion of this work (Research Grant: SFB392/TFB55).