Chained cross-training of assembly line workers

Abstract

To function properly, assembly lines require the presence of every worker. When a worker is absent, management must scramble quickly to find a replacement. Cross-training workers to perform multiple tasks mitigates this difficulty. However, since cross-training is costly and limited by learning capacity and can confound the search for quality problems, it should be used judiciously. The present paper proposes a training strategy called chaining in which workers are trained to perform a second task, and the assignments of task types to workers are linked in a chain. It is shown that chaining is a practical and effective strategy for prioritizing cross-training to compensate for absenteeism on assembly lines.

Acknowledgements

The authors thank Dr Jeffrey M. Alden of General Motors Corporation for valuable suggestions and insights.