Developing a practical framework for assessing ERP post-implementation success using fuzzy analytic network process

Abstract

Implementing an enterprise resource planning system is a sophisticated, lengthy, and costly process which tends to face serious failure. Thus, it is essential to perform a success assessment at the post-implementation stage of an ERP project to evaluate how much the system has succeeded in achieving its predetermined objectives. This paper proposes a practical framework for assessing a firm's ERP post-implementation success utilising current models through a fuzzy analytic network process. The construct of ERP success is broken down into three main parts, including managerial success, organisational success, and individual success. Using this framework, the firm's ERP system success can be determined and the required improvement projects can be proposed to promote the success level. The proposed framework has been applied to a real international company, in the field of manufacturing and supplying turbines, to measure the firm's ERP post-implementation success. Finally, the advantages of the model are illustrated.

Keywords:

• enterprise resource planning (ERP)
• ERP post-implementation success
• fuzzy methods
• analytic network process (ANP)

Acknowledgements

The authors are grateful to the anonymous referees for their constructive comments on the earlier versions of this manuscript.