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Abstract
Promptly development of new products can be achieved through quality function deployment (QFD) process, which is critical to companies’ survival. Since the multi-criteria decision-making problem involved in QFD, a novel method integrating cloud model and grey relational analysis is put forward in this paper. Taking into account the subjectivity and ambiguity in linguistic evaluations, some scholars utilise fuzzy theory, rough theory, interval-valued fuzzy-rough sets and MCDM methods to improve traditional QFD. However, much priori information requirements, inability to handle subjectivity and randomness, and lack of mechanism to overcome small sample size problem are some inevitable drawbacks in these methods. To solve these deficiencies, a hybrid methodology is proposed in this paper, integrating the fortes of cloud model in processing ambiguity and randomness, and the merits of grey relational analysis in overcoming small sample size error as well as revealing the inner correlations. The comparative analysis of different approaches as well as the sensitivity analysis of criteria weights is implemented to prove the stability of the novel method. The results obtained in this paper shows that the proposed method can be a practical tool for improving the efficiency and accuracy of traditional QFD in reality management.
Acknowledgements
The authors would like to thank the editor and the anonymous reviewers for their helpful and constructive comments and suggestions on the drafts of this paper. In addition, the authors would like to thank the book chapter from Song (Citation2019), which gives us strong implications about the customisation-oriented design of product-service system.
Disclosure statement
No potential conflict of interest was reported by the authors.